In Hattrick there are a number of GameMasters, or GMs. These are a small group of especially skilled and responsible players who have been appointed to make sure the game works, prevent cheating and help players having various problems with their teams. The GameMasters make themselves available because they enjoy helping and they don't get paid for their work.
Sometimes the GameMasters will have to act, disqualifying people who cheat or break the rules of conduct for the site. If this happens to you and you believe that you have been unjustly punished, you have the right to try to explain why you think you're not guilty. But, and this is important, in Hattrick the same rules apply as on the football pitch.
You may inquire as to why you have been suspended, but it's not the GameMasters' duty to account for all their evidence. If they always revealed how they caught cheaters, discovering cheating would be much harder in the future. The GameMasters are not obliged to prove possible cheating. However, it's the GameMasters' obligation to suspend any users they're convinced are cheating.
The GameMasters have the authority to issue several different forms of punishment, from in-game fines to your club to complete suspension from the game.
The GameMasters' decisions can be appealed to the Senior GameMasters, whose decisions can't be contested. Please be aware that punishments that are under appeal can be increased or decreased once a final decision has been made.
We on the Hattrick team support our officials. The GMs discuss the principles of preventing cheating with us on a regular basis, but we never involve ourselves in specific cases. The persons appointed as officials are people we have whole-hearted confidence in.
To contact a GameMaster, please visit our contact page. Please do not use the internal HT-Mail system to contact officials for in-game matters. The internal mail is for them as managers of their clubs, not their role as officials. Additionally, all correspondence between the officials and users is considered private and should be treated as such between yourself and the officials.