13-06-2013 Downtime Thursday afternoon

The site was down because of a database server problem for almost 1.5 hours this afternoon. Transfers have been extended after the downtime.

10-06-2013 Hattrick Masters delayed

We're experiencing a delay with the Hattrick Masters matches. We're currently investigating.

Update:
The Hattrick Masters matches are now running. Sorry about the delay!

07-06-2013 Release notes

In today's code release there is one thing that stands out:

- An option to hide/show tournament matches (including ladder and single matches) on the match page. Just uncheck the box if you don't want to see tournament matches.

13-05-2013 Performance issue

Due to performance problems we were unfortunately forced to take down the site for approximately half an hour around noon HT-time today. Transfers with a deadline between 11:42 and 12:15 HT-time have been extended by 1 hour.

07-05-2013 Cup draw problems

A cup draw problem as well tonight, as some teams have not gotten any opponent in their cup match. We will look into this first thing in the morning (and yes, it may mean that we will have to redo the cup draws).

Update May 8th 11:55: all affected cups have now been fixed (cup draw has been remade in all affected countries), and the problem has been solved for future cup draws as well.

07-05-2013 Tuesday evening downtime

Problems with our web servers caused the site to be inaccessible for about 2.5 hours Tuesday evening. The root cause of these problems has now been located and fixed.

Transfers between 19:43 and 22:25 HT time have been extended by 3 hours.

29-04-2013 No WO in friendly matches

There will be no walkover matches in friendlies from now on. In case a team doesn't have enough players on the pitch when the match starts, a bunch of people that just happen to be in the neighbourhood will make sure the match is played anyway.

Basically, it will work just as it already does for youth teams, but for senior teams this will only happen in friendlies.

With this, we will also change the rules for additional clubs and allow clubs with the same manager to play friendlies against each other.

15-04-2013 Manual updates

The manual has been updated with two clarifications in the Tactics chapter:

- Regarding counter-attacks, a clarification when the tactical penalty is applied (you have to lose midfield before the penalty is applied to obtain any tactical counter-attacks)

- New phrasing in the tactical skill section, relating to the effect from tactics also depending on how good the players on the pitch are

Please note that these two changes may not have been updated in your local language version yet, but if not then your language version will be updated soon.

Regarding moving promoted/demoted teams at the end of the season
From now on we will move all promoted and demoted teams to their new series after qualification matches have ended.

08-04-2013 Problems with second club registration

Heavy usage of the registration form for applying for a second club caused the site to run very slow for about 30 minutes today. We wanted the listing of leagues to show up-to-date information about the number of available slots, but the number of simultaneous loads of this data was too much. The problem got worse with everyone trying to refresh the page when it loaded slowly, causing even more loads of this data.

In order to solve it we needed to add a solution that caches the data a few seconds. The downside of this is that the numbers shown in the list might be a few seconds old, but this is necessary for the page and the site as a whole to run efficiently.

We are truly sorry for the inconvenience these problems caused. In hindsight we should of course have had the cache from the start, although all our testing and measuring showed that it should not be needed. Our lesson learned is that next time we will choose an approach that plays it safer rather than trying to show completely correct information.

Edit: for the first hour of registration you also got an error when choosing Canada, Bolivia, Hong Kong, Saudi Arabia or South Korea. Our deepest apologies to all users affected, and especially to users in those countries who because of this could not apply at all for the first hour (as your own league is chosen per default in the dropdown).

08-04-2013 Second club registration numbers

Displaying exactly how many slots are available for all leagues (and keeping that updated accordingly) on the registration page made the site slow. As a temporary solution we've turned that off and are showing fixed numbers instead.

This means that the number you currently see on the registration page is not correct, and there may be more (or less) spots than what's currently shown.

But if your application for a certain league/country is accepted (and you're able to update or remove your application), you've secured a spot. And if there aren't any available spots left in that league, your application will not go through.

08-03-2013 Release notes

It's been a busy week in the Hattrick headquarters, with the release of the new Supporter tiers and the new Shop. But apart from that we've also released quite a few fixes and other things during the week:

- Marking a HT Mail as unread now moves it to the new messages folder
- Fixed a small bug related to series switching at the end of the season
- Some users could not remove a Supporter from their list, now fixed
- Fixed a bug in e-mail reminders (causing them not to work)
- Fixed a bug in youth match player orders, they're now visible after the match as it should be
- Non-Supporters can now see player faces in the lineup page
- Walkover games now show your team attitude for that match
- Matches won by walkover are no longer included in the series stats calculation

23-02-2013 Delayed team updates

We've experienced some problems with the team updates during the night and day today. We have fixed the problem and the match engine is working on catching up. Meanwhile we may see some delayed matches.

18-02-2013 Release notes

Some fixes and stuff for you today:

- We added loyalty to the head to head display (pre-match analysis)
- Forum posts by ignored users don't appear as "posts to me" any more
- Fixed flag collection tabs, for visually impaired users
- Type of player order change (sub, swap or behaviour change) is now visible in player orders
- A problem with refresh/show bid history buttons on transfer listed players (only worked once for some users) is fixed
- Fixed a problem with the "Any" option in the youth league search, it only showed results from your own region. It now shows results from all countries/regions
- Minor bug fix in default match orders for different matches. If you now set your default lineup from a cup or a friendly match - the default option is now that it will be saved as your default cup (or friendly) order

31-01-2013 Release notes

Today we released a fix for a problem where non-Supporters were not able to see their fanclub's name in the head-to-head overview.

28-01-2013 Facebook login working again

Logging in (and signing up) with Facebook is now working again. The problem with the proxy server has been fixed.

25-01-2013 Friday evening downtime

We experienced slowness and problems with our servers during Friday evening, causing downtime for about 3 hours. It turned out to be a problem with a proxy server causing the problems, so we had to take it out of the system until we can have a closer look on it (which we will after the weekend).

Because of this, logging in with Facebook will unfortunately not work during the weekend.

Transfer deadlines during the downtime/problems have been extended.

23-01-2013 Delayed team updates and forum issues

We have had several performance issues on the site this evening, which we have tried to handle as they have come up. Unfortunately this led to cup games in some leagues being delayed, as well as to slow forums at times. This should be less of a problem now, but there could be some delays on team updates as the server catches up. We are sorry for this and wish you an otherwise enjoyable start to Season 51!

22-01-2013 Where's my club?

It seems we have a bug this morning with clubs being displayed as old clubs, and not active clubs as they should be. We're looking into this.

Update: This problem is now fixed (since around 8.30 HT-time). Some teams are now however displayed as located in foreign regions (regions not part of your country). We're looking into that.

Update 10:45 HT-Time: The region problem has been fixed now. Currently we are facing one more related problem. Transfer listed players are not showing up on the transfer page. We are working on a fix for that.

Update 13:45 HT-Time: All problems should have been solved now.

21-01-2013 Release notes 21/01

Today we released an improved transfer search engine. When you're searching the transfer list you can not only specify the age in years, but you'll also be able to specify by days (you'll need to select advanced filters).

17-01-2013 Swapping problem

Right now we are looking into a problem with swapping leagues and hope to be able to launch a fix for the problem shortly. We apologise for any inconvenience.

Update 11:20 HT time: the problem is now solved and everyone who experienced problems before should be able to try to swap again.

The post has been edited recently so the translated version may not be complete. Therefore we are also showing the original version.

Right now we are looking into a problem with swapping leagues and hope to be able to launch a fix for the problem shortly. We apologize for any inconvenience.

Update 11:20 HT-Time: The problem is solved now and everyone who experienced problems before should be able to try to swap again.

Update 14:10 HT-Time: We have applied another fix as we still received reports that our previous fix did not work for everyone affected.