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System Information

The health of Hattrick as we know it

Game engine

Transfer market




... if you experience something else, please report it.

What's up?

12-11-2014 Shop orders not activated

During the past few weeks we have had some problems with several (not all) shop orders that were paid by bank transfer by Global Collect. The orders were not being activated after we received payment confirmation. We have fixed this problem now.

There may however be some open orders still left. If your order has not been activated within 5 business days, please contact Customer Service and they will help you make sure that your order gets activated as soon as possible.

Orders made after December 8th have not been affected by this problem.

11-25-2014 Change when hiring a new coach

When hiring a new coach, the system will now check your actual finances rather than the cash your club had on the latest financial update. This small change has been done to make the coach system work closer to user expectations, as well as making it a bit safer to use for clubs that are low on funds.

Put simply, the system will now check the amount of funds you have available (the amount in parentheses) instead of what you had at the last update.

9-8-2014 Youth team activation problem

Currently there is a problem with youth teams not being activated. We're hoping to have a fix available tomorrow at the latest. There is no further need to inform your GMs about this problem.

Update: Problem has been solved.

8-25-2014 Release notes August 25

From now on, you can see how much money has been moved to and from your board reserves on the finances page. Apart from this we also fixed the set pieces bonus not being taken into account on the team training estimation page.

8-19-2014 Release notes August 19

Today we have released a bunch of stuff that you may like. You can now see all league names in your own language. If you like seeing them in their own language better, you can change it here (/MyHattrick/Preferences/ProfileSettings.aspx)

Now all shapes, patterns, and colors are available for non-Supporters in the logo editor. Symbols are the only thing that isn't available to non-Supporters now.

Furthermore, we have released fixes to the ratings predictor which only used half of the home grown bonus. Youth league admins can now leave their league without being forced to delete them and we have fixed issues when activating your youth academy for the first time.

8-18-2014 Wrongly reported skill drops

Today some of you may have noticed an excessive amount of skill drops in your training report. Many of these reports were incorrect and we have fixed the issue, but we're still working on correcting those reports. This is only a presentational issue, so there is no need for alarm. Your players have been updated correctly.

Update 13:30 HT Time: All reports have now been corrected.

8-12-2014 Cup attendance improvements

We have fixed a bug that caused a low attendance when playing against street teams. We also improved the attendance in divisional cups so that those matches will generate more income than international friendlies.

8-8-2014 Tweak to new cup system

We have made a tweak to the cup system in order to prevent the Consolation Cup consisting of mainly street teams. This means that losing teams in round one of the Emerald Challenger Cup and round one of the Ruby Challenger Cup will move on to the Consolation Cup. Originally only losing teams in rounds one and two of the Emerald Challenger Cup would continue in the Consolation Cup.

8-5-2014 Disturbance of services

Tonight we suffered from some problems which caused several pages to become inaccessible and which forced us to stop transfers. The problems have been taken care of now and service will continue as it did before. Transfers between 22:13:06 and 22:45:00 HT Time have been extended by 60 minutes.

7-22-2014 Weekend friendlies and qualifiers

We would like to remind everyone to check your line-ups for the weekend friendlies as they will use the friendly lineup by default, whereas you might want to use your league lineup instead.

As of this season you will now also find the upcoming qualification matches on your series page. This will help you to see in a blink of an eye which teams in your series have a qualifier scheduled.

6-26-2014 Tournaments fix

Today we have released a fix for a problem where we were charging 2 credits to Supporters when creating or restarting a Supporter free tournament. We have refunded the affected users and in that case you should find a notice about this in the credit usage log.

6-9-2014 Updates on the Manager Network

Today we have fixed some bugs for the Manager Network, and also added two new things:
- When a request has been sent out and accepted, the user who made the request will receive a notification about this in their Dashboard
- It is now possible to add a Shortcut to the Manager Network. If you have modified your default shortcuts in the past, you need to add this new shortcuts manually in your Preferences page (/MyHattrick/Preferences/ShortCutSettings.aspx). Everyone else will see the Network icon by default.

6-5-2014 Release notes 5th June

Today we have added ability to search by any specialty in the transfer market.

5-26-2014 Match engine fix

About half a year ago we applied a fix to the match engine for Tournaments, Ladders, Preparation and single matches. If you add a substitution or order change to a player on the bench that order will be executed as soon as he steps on to the field, where previously the order wouldn't be executed. Since a couple of weeks this fix is also being applied to all other matches.

5-7-2014 Release notes 7th May

As of today we will filter out all tournament, ladder and single matches from the latest matches tab when previewing an upcoming match that is not a tournament, ladder or single match.

5-6-2014 Unexpected downtime

Hattrick unexpectedly went down earlier today because of database problems. Transfers were stopped almost right away and all transfers between 14:18 and 20:00 HT Time have been extended by 10 hours. We apologize for any inconvenience caused.

4-25-2014 Release Notes April 25

We've removed the advanced newbie tutorial that was introduced in the autumn. After thorough analysis, we found it was not improving the stay-rates for new users. This means new users in Hattrick will have a first experience that is more in line with what most users in the game today had when they started, and which is also much more in line with how they game is really played. We will look at other ways to improve the game experience for new users instead.

4-22-2014 Release Notes April 22

Public Forum users

It is now possible to sign up for Hattrick without also getting a team to manage. This "light" registration is mostly intended for people that wants to participate in our forums but who are not yet ready to take part in the game. Also, the limited registration will only be available for users who reach Hattrick through our public forum pages. We don't expect to see a huge impact of "forum-only users" for now , but we just wanted to point out that they do exist and that they commit to the same forum conduct rules as everyone else.

4-15-2014 Training formulas not correctly shown

We have spotted some issues in formulas relating to the Assistant Coaches in the new staff system. Currently, the training effects received from Assistant Coaches is not correctly shown in the manual. It was also incorrectly shown in the Training Estimation tool (a Supporter feature), but this bug has now been fixed. The manual will be updated with the correct numbers this week.

4-13-2014 Youth match and Facebook login problems

We are currently investigating problems with youth matches not running and not being able to login through Facebook.

Update 21:10 HT Time: Youth matches are running again. Expect delays until tomorrow morning.

Update 9:07 HT Time: Facebook login has been fixed.

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