System information - complete
13-05-2013 Performance issue
Due to performance problems we were unfortunately forced to take down the site for approximately half an hour around noon HT-time today. Transfers with a deadline between 11:42 and 12:15 HT-time have been extended by 1 hour.
07-05-2013 Cup draw problems
A cup draw problem as well tonight, as some teams have not gotten any opponent in their cup match. We will look into this first thing in the morning (and yes, it may mean that we will have to redo the cup draws).
Update May 8th 11:55: all affected cups have now been fixed (cup draw has been remade in all affected countries), and the problem has been solved for future cup draws as well.
07-05-2013 Tuesday evening downtime
Problems with our web servers caused the site to be inaccessible for about 2.5 hours Tuesday evening. The root cause of these problems has now been located and fixed.
Transfers between 19:43 and 22:25 HT time have been extended by 3 hours.
29-04-2013 No WO in friendly matches
There will be no walkover matches in friendlies from now on. In case a team doesn't have enough players on the pitch when the match starts, a bunch of people that just happen to be in the neighbourhood will make sure the match is played anyway.
Basically, it will work just as it already does for youth teams, but for senior teams this will only happen in friendlies.
With this, we will also change the rules for additional clubs and allow clubs with the same manager to play friendlies against each other.
15-04-2013 Manual updates
The manual has been updated with two clarifications in the Tactics chapter:
- Regarding counter-attacks, a clarification when the tactical penalty is applied (you have to lose midfield before the penalty is applied to obtain any tactical counter-attacks)
- New phrasing in the tactical skill section, relating to the effect from tactics also depending on how good the players on the pitch are
Please note that these two changes may not have been updated in your local language version yet, but if not then your language version will be updated soon.
Regarding moving promoted/demoted teams at the end of the season
From now on we will move all promoted and demoted teams to their new series after qualification matches have ended.
08-04-2013 Problems with second club registration
Heavy usage of the registration form for applying for a second club caused the site to run very slow for about 30 minutes today. We wanted the listing of leagues to show up-to-date information about the number of available slots, but the number of simultaneous loads of this data was too much. The problem got worse with everyone trying to refresh the page when it loaded slowly, causing even more loads of this data.
In order to solve it we needed to add a solution that caches the data a few seconds. The downside of this is that the numbers shown in the list might be a few seconds old, but this is necessary for the page and the site as a whole to run efficiently.
We are truly sorry for the inconvenience these problems caused. In hindsight we should of course have had the cache from the start, although all our testing and measuring showed that it should not be needed. Our lesson learned is that next time we will choose an approach that plays it safer rather than trying to show completely correct information.
Edit: for the first hour of registration you also got an error when choosing Canada, Bolivia, Hong Kong, Saudi Arabia or South Korea. Our deepest apologies to all users affected, and especially to users in those countries who because of this could not apply at all for the first hour (as your own league is chosen per default in the dropdown).
08-04-2013 Second club registration numbers
Displaying exactly how many slots are available for all leagues (and keeping that updated accordingly) on the registration page made the site slow. As a temporary solution we've turned that off and are showing fixed numbers instead.
This means that the number you currently see on the registration page is not correct, and there may be more (or less) spots than what's currently shown.
But if your application for a certain league/country is accepted (and you're able to update or remove your application), you've secured a spot. And if there aren't any available spots left in that league, your application will not go through.
08-03-2013 Release notes
It's been a busy week in the Hattrick headquarters, with the release of the new Supporter tiers and the new Shop. But apart from that we've also released quite a few fixes and other things during the week:
- Marking a HT Mail as unread now moves it to the new messages folder
- Fixed a small bug related to series switching at the end of the season
- Some users could not remove a Supporter from their list, now fixed
- Fixed a bug in e-mail reminders (causing them not to work)
- Fixed a bug in youth match player orders, they're now visible after the match as it should be
- Non-Supporters can now see player faces in the lineup page
- Walkover games now show your team attitude for that match
- Matches won by walkover are no longer included in the series stats calculation
23-02-2013 Delayed team updates
We've experienced some problems with the team updates during the night and day today. We have fixed the problem and the match engine is working on catching up. Meanwhile we may see some delayed matches.
18-02-2013 Release notes
Some fixes and stuff for you today:
- We added loyalty to the head to head display (pre-match analysis)
- Forum posts by ignored users don't appear as "posts to me" any more
- Fixed flag collection tabs, for visually impaired users
- Type of player order change (sub, swap or behaviour change) is now visible in player orders
- A problem with refresh/show bid history buttons on transfer listed players (only worked once for some users) is fixed
- Fixed a problem with the "Any" option in the youth league search, it only showed results from your own region. It now shows results from all countries/regions
- Minor bug fix in default match orders for different matches. If you now set your default lineup from a cup or a friendly match - the default option is now that it will be saved as your default cup (or friendly) order
31-01-2013 Release notes
Today we released a fix for a problem where non-Supporters were not able to see their fanclub's name in the head-to-head overview.
28-01-2013 Facebook login working again
Logging in (and signing up) with Facebook is now working again. The problem with the proxy server has been fixed.
25-01-2013 Friday evening downtime
We experienced slowness and problems with our servers during Friday evening, causing downtime for about 3 hours. It turned out to be a problem with a proxy server causing the problems, so we had to take it out of the system until we can have a closer look on it (which we will after the weekend).
Because of this, logging in with Facebook will unfortunately not work during the weekend.
Transfer deadlines during the downtime/problems have been extended.
23-01-2013 Delayed team updates and forum issues
We have had several performance issues on the site this evening, which we have tried to handle as they have come up. Unfortunately this led to cup games in some leagues being delayed, as well as to slow forums at times. This should be less of a problem now, but there could be some delays on team updates as the server catches up. We are sorry for this and wish you an otherwise enjoyable start to Season 51!
22-01-2013 Where's my club?
It seems we have a bug this morning with clubs being displayed as old clubs, and not active clubs as they should be. We're looking into this.
Update: This problem is now fixed (since around 8.30 HT-time). Some teams are now however displayed as located in foreign regions (regions not part of your country). We're looking into that.
Update 10:45 HT-Time: The region problem has been fixed now. Currently we are facing one more related problem. Transfer listed players are not showing up on the transfer page. We are working on a fix for that.
Update 13:45 HT-Time: All problems should have been solved now.
21-01-2013 Release notes 21/01
Today we released an improved transfer search engine. When you're searching the transfer list you can not only specify the age in years, but you'll also be able to specify by days (you'll need to select advanced filters).
17-01-2013 Swapping problem
Right now we are looking into a problem with swapping leagues and hope to be able to launch a fix for the problem shortly. We apologise for any inconvenience.
Update 11:20 HT time: the problem is now solved and everyone who experienced problems before should be able to try to swap again.
Hattrick was down for around 40 minutes this morning because of database problems. Transfers with a deadline between 10:56:55 and 12:00 HT-Time have therefore been extended by 90 minutes. We apologise for the unexpected interruption.
04-12-2012 Sponsors mood fixed
The sudden sponsor mood drop has now been fixed, and the sponsors are now as happy as they should be again.
This problem was purely presentational.
03-12-2012 Transfer search change
We didn't just release a major update of Supporter today, we also released a quite nice change to the transfer search page.
From today on you will search the whole transfer list by default when doing a transfer search. So, no need to define whether you want to search for deadlines within the next 2 hours (and that box has also been removed).
The search results are however now limited to 100 players.
03-12-2012 Sponsor mood dropped?
We're received reports about a sudden sponsor mood drop for many users worldwide. It looks like it's only a presentational problem, but we will look into it nevertheless.
20-11-2012 Release notes 20th November
Quite a lot of stuff in this release:
- Mail character limit is increased to 4000 characters (was 1000)
- The match type icons in the match result/rating page (top right) are now linked to the corresponding series or cup round
- We have highlighted Supporter features on the site for our non-Supporters, to make the features included in Supporter more visible and overall to make it easier to see what Supporter has to offer
09-11-2012 Training updates delayed!
We are experiencing a delay to training updates in several countries. We are working to resolve the issue as soon as possible.
Update: The problem was fixed and training has caught up. Everyone has now received their complete training update.
08-11-2012 Release notes 8th November
Today we see the release of the 'My account' box where you can keep track of how many credits and days of Supporter you have left. We have also highlighted Supporter features, so you can easily see what is included in the Supporter package and what is not.
01-11-2012 Faster Android app
We have made a bunch of speed improvements to our Android app. An update with these speed improvements included is now available on Google Play.
01-11-2012 Release notes
The option to stop adding your team automatically to the pool is back, after being missing for a week. Included in today's release is also a fix for non-Supporters to opt-out from challenges (friendlies and single matches). For some reason it didn't work after the release of single matches.
23-10-2012 Youth match delays
We are currently looking into a problem with delayed youth matches. It is no longer necessary to inform your GMs about it.
Update 13:03 HT Time: We have solved the problem, matches are catching up now.
23-10-2012 Short downtime
It was necessary to take the site down for a short period to do some urgent maintenance. Transfers were stopped during this time and all transfers ending before 10:30 HT Time have been extended by 2 hours. We apologise for the inconvenience caused.
05-10-2012 Skill drops update
We have discovered and fixed a bug that caused drops to be bigger than intended on titanic and e-t levels. This fix will be applied from now on, but it can't be made retroactively (so there's nothing we can do about the drops that happened this Monday).
Generally about skill drops, the rule "the higher the skill, the bigger the drop" is still valid.
04-10-2012 Cup match problems
We are currently experiencing huge delays with cup matches. We are looking into the problem.
Update 04:12 HT time: we have localised the problem for tonight's delays with cup matches. Matches are catching up now, except for cup matches in Colombia for which we will provide a fix later today.
Update: 12.14 HT time: the match engine has now caught up, and the issue with cup matches in Columbia has been fixed.
03-10-2012 Database hiccup
A little after 1400 HT-time we experienced problems in one of our databases. Unfortunately we had to take the site down in order to fix it. We stopped the transfer market while the site was down.
The site is now back up and running, the transfer market has been restarted and all transfers between 1400 and 1600 have been extended by 3 hours.
01-10-2012 National team pages are down
We are experiencing a database issue that causes the national team pages to return with an application error. We have started a fix on the database, but it will take some time to complete. We expect the problem to be solved over the course of this evening.
26-09-2012 Release notes 26th September
Wednesday is release day for once :)
This week we upgraded the arena size of all bots who still had 7k arenas to 12k capacity. Furthermore, Apple approved a new version of our iPhone app that should have solved the bug preventing push notifications.
We also reinvited ex-users to rejoin Hattrick and not miss the start of the next season.
20-09-2012 Instant Supporter trial for new users
From this week on, new users signing up to the game will also get 30 days Supporter trial activated immediately. Also, they will be informed about some of the major Supporter features. Earlier on, new users got this trial after about 1 month in the game, but we hope and think getting it instantly will have a positive effect on both stay rates among new users as well as the Supporter take up rate. At least we're keen to test these thoughts.
20-09-2012 Release notes 20th September
Today's release contains some things worth knowing:
- A fix for HoF players' stats, which for some could be wrong. Now corrected.
- Fix for the star rating achievement, which said only 1 user had achieved it.
- Youth league admin is now visible on the youth league page.
- For youth leagues that are not full and lacking an admin, any members of that league are shown a note about the state of the league.
14-09-2012 Release notes 14th September
Today we released a fix for a bug in the Manager License that caused users to not be able to complete the task related to the Credits.
Some other various small bugs were fixed as well.
12-09-2012 Forum downtime - Friday 14/09
The forums will be down this friday between 6AM and 7AM (HT time) due to a database move.
Sorry for any inconvenience.
23-08-2012 Release notes 23rd August
A number of bugs were fixed this week, the most important ones were related to the recruitment centre and completed tournaments:
- Users that signed up through invites ended up with different countries in manager and team
- There was also a bug that messed with the way completed tournaments were displayed, now the last 5 tournaments will be shown
16-08-2012 Manager License, for me?
We accidently happened to switch on the new revamped Manager License for all users. We're on this and it will be removed within a short while (any money collected will also be removed later). Naturally only new users should see this.
10-08-2012 Training settings for new teams
Since yesterday, new teams that join Hattrick start with 100% training intensity and 15% stamina share by default.
09-08-2012 Release notes 9th August
We added a 15th Anniversary category to Hattrick Press where the best articles from the writing contest will be displayed.
We fixed a bug in the Recruitment Centre dealing with pending invites.
We fixed some other minor bugs.
02-08-2012 Release notes 2nd August
New users now need to validate their account by email or Facebook in order to write HT-Mails or forum posts or bid on players.
We added the 'Add round to live' button for World Cup games.
We fixed various other minor bugs.
27-07-2012 Release notes 27th July
We have released some new features today:
- The trainer will now always have a face, even for non-supporters.
- We added a top 50 for our top-recruiters in the recruiters in the Recruitment Centre.
- We also fixed some minor bugs.
24-07-2012 Friendly pool problem
Several users report that they get 'CouldNotCreateMatch' as an error message when trying to join the friendly pool. We will look into the problem and hope to release a fix as soon as possible. It is no longer necessary to report this problem to your GMs.
10-07-2012 Cleanup unread 'my office' messages
From now on we are going to mark unread 'my office' messages as read, two weeks after they have been issued. This is to prevent managers stockpiling unread messages as some managers are believed to have collected over 300 messages.
10-07-2012 Hattrick United problem
There is currently a problem with Hattrick United. We are looking into the problem and will hopefully have it fixed soon.
Update: Everything should be fixed and back to normal now.
06-06-2012 Cup draw problems
We are currently looking into a problem with the cup draw. It is no longer necessary to inform your GMs about the problem.
Update: The problems with the cup draw have been solved now. Cup matches for the leagues where the draw went wrong have already been created or will be created in the next few hours.
Update 2: Tomorrow we will delete the matches of those users who managed to book a friendly because of the cup draw problems
31-05-2012 About transfers
The transfer engine has beenstopped since 19:32, which means no transfers will be executed. It will remain so until we're more sure that normal operations are restored, then we'll start it again. Transfers will then be extended, and given what time it is now (22.00 HT-time) - deadlines are likely to be extended by 24 hours when that happens.
Update: All transfers with a deadline between 19:32 and 00:30 HT time have been extended by 24 hours.
31-05-2012 Unexpected downtime
Tonight we have been confronted with an unexpected downtime (17:20 – 18:50 HT time) because of a firewall problem. Because of the very same problem we were also unable to stop the transfer market and therefore we are unfortunately not able to extend any transfers that ended during the time the site was unavailable. We are very sorry for the consequences this may have for the affected managers.
Update 19:00: We managed to extend the transfers of the last few minutes of the downtime as they had not finished yet. Transfers with a deadline between 18:47 and 19:15 have been extended by half an hour.
Update 19:37: The site went down again at 19:07 until 19:36 HT time. We have immediately stopped the transfers (from 19:31:52 onwards) when we were able to and will not restart them before we have ensured we are good to go.
Update 19:50: Right now we have strong suspicions pointing towards us having been confronted with DDoS attacks.
Update 21:50: We were down again from around 19:55 to 21:40. Let's hope we can get back to normal again now. For the time being, the transfer engine will remain stopped.
Training updates, youth matches etc have happened just as they should during these problems with the site.
30-05-2012 Key players
We have added a little feature called key players, which is aimed mostly as a help for new players. But naturally everyone gets access to it. You can find your key players (in your trainer's opinion) in the top right box on the Players page.
29-05-2012 Power outage
Due to a power outage in the server room, we were down from just before 12:00 HT-time to around 12:50. Transfer deadlines have been extended by 90 minutes.
27-05-2012 Finance updates problems in some leagues
There are weekly finance updates problem in some leagues. Unfortunately it is hard to solve, we are sorry that this can not be solved by tonight. We will try our best to tackle the problem tomorrow.
26-05-2012 Old Team Events are not available at the moment
Please be informed that all the old Team Events are temporarily not available until we solve the problem next week.
26-05-2012 Delayed updates
We have problems with some post-game updates being delayed, such as league table generation and top scorer updates. These will tick through eventually, we are sorry for the trouble this may cause in the mean time. Transfers are also executed with some delays tonight. We are working to solve this, but we will probably see delays throughout the evening.
22-05-2012 Release notes
We've released some small fixes today:
- On the tournaments page, the displayed date for the last match round is now correct
- Fixed a bug in My Office that could cause old editorials to be published again
- In the simple matchorder form, the feature "played since last training" is now shown (for Supporters)
12-05-2012 Server reboot
We restarted the server on Saturday morning, causing about 30 minutes downtime. This was to solve issues on the site during the morning. Transfers were delayed two hours from around 10 HT-time.
10-05-2012 Release notes 10/05
Today's release contained mostly stuff in the background and some pretty minor changes/improvements for newbies. But some fixes worth mentioning were released as well:
- Some fixes for the blue border indication in the match order (for Supporters), for RTL languages and older IE versions.
- Fixes for a few bugs that could cause pages to crash (transfer, youth player, bid history and youth player history pages).
07-05-2012 About match income (related to the delayed updates)
Please note that if you played a home match during this weekend, for most people the income ended up showing as income for last week on your finance page (because of the delayed update).
We had some cases where teams received double match takings (they played at home last week and got that income for this week as well), probably because their updates were running at the same time as matches were played. These cases have now been fixed (double income removed). The vast majority of these teams played in Denmark, but there were a few cases in other leagues as well.
07-05-2012 The aftermath of the delayed team updates
In some leagues the effect of the delayed weekly updates was just that the update happened later than usual. But in some leagues, the update happened after the league matches, and then it also had out of the ordinary effects on team spirit and team confidence.
This is naturally not a good thing, but there's really no way to fix it in a good way afterwards. So, we will not try to compensate users - as it's just not really possible to do. We unfortunately just have to accept the consequences and that they're not really fair. This is also how we have dealt with issues like this in the past.
The issue causing the delays in the first place is fixed and will not happen again. We will also look into our routines, so we can catch problems like this one at an earlier stage.
Sorry about all this!
06-05-2012 Team updates delayed
Due to a database issue, the weekly team updates (including financial updates, youth scout call and more) were delayed for many countries. The issue has been resolved and the remaining updates will occur soon.
03-05-2012 More improvements for new teams
Apart from the Tournaments update release earlier this week, we have focused on doing a lot of (small) things to make the newbie experience better, just as we did last week. Some of these things are worth mentioning for everyone:
- New teams are automatically added to the friendly pool in order to get a friendly (their first week only, after that it's up to the manager)
- New teams' trainers automatically arrange a preparation match in the beginning of managers' careers
- New teams now get a passable trainer with weak leadership by default
26-04-2012 Clarification when restarting a tournament
A clarification about something that hasn't been clear enough: when you start a new season of a tournament, the old matches disappear when the new season is created. We have now added information about this when you start a new tournament season.
For all other tournaments which aren't restarted, matches remain for 2 seasons. The final standings are always saved and archived, even for restarted tournaments.
26-04-2012 Release notes
Mostly stuff for new teams today:
- New team activation is now done every 5 minutes (previously 15)
- Fixed lineup assistant for preparation matches
- For new teams, the trainer will field a simple lineup to avoid WO if the manager hasn't given any orders
- The first time a new manager visits the order page, a default lineup is created automatically (4-4-2, as suggested by the lineup assistant)
- We started testing if showing player faces has an impact on new users' stay rates. 50% of the new users will see player faces (despite not being Supporters), the other 50% will see the silhouettes as normal.
- Added some missing leagues to the Currency exchange rates appendix.
21-04-2012 Severe delays
We've had severe delays and slowness on the site today which we have worked hard to diagnose and fix. We took down the server to reboot the database, and now all systems are up and running but the site is still not responding as quickly as we'd like. We are continuing trying to work on this. In the meantime, we have postponed all transfers from between 0900 and 1700 today by between 12 and 3 hours (so they all have deadlines tonight). If necessary, we may extend these deadlines again. We are very sorry for not making it possible for all our users to enjoy their games today.
21-04-2012 Server to restart
We will shortly take the site down to make a full restart of all systems. We hope this can resolve the slowness we have experienced today.
31-03-2012 Morning issue caused delays
We had a small hiccup with the database this morning between 9.10 and 10 HT-time. The site is now running as it should again, but with some delays that should recover within the next hours if not sooner. Transfers between 8.30 and 10.30 were postponed by 3 hours.
30-03-2012 Still occasional problems arranging friendlies
We are still suffering from some occasional errors when trying to arrange a friendly, just as the two past weeks. We have done quite a lot of troubleshooting and work on this, but we haven't nailed the root to these errors yet. We will naturally continue to work on this until a solution is found.
If you get a strange error (can't create match) when trying to arrange a friendly, please just try again.
30-03-2012 Friday morning database issue
Early Friday morning our database ran into some issues, which affected the site. The site was hard to access (ultimately not accessible at all). This was solved around 7.30 and we then also postponed all transfers between 6.48 and 8.00 by 3 hours. We are sorry for the inconvenience!
20-03-2012 Release notes 20/03
Some fixes for you today:
- Fix for fixed team spirit level in tournament games, now works on content level as it should.
- Fix in MLC, some new users did not get the 3 credits as they should after completing challenge #17.
- Removed Facebook 'like' for RTL languages (until that API has better support for RTL), as it caused the site to move to the right instead of being in the center.
- Fix for the occasional application error you could experience when going to the world or country (league) page.
16-03-2012 Occasional problems arranging friendlies
We have had some reports about occasional errors when trying to arrange a friendly. If you get a strange error (can't create match) when trying to arrange a friendly, please just try again.
We will look closer into these problems on Monday.
15-03-2012 Release notes (15/03)
Some bug fixes and small additions included in today's release:
- Fixed a presentational bug in the fan number changes - the fan loss when changing region or team name was not included
- Fixed a recent bug in the arena page, which messed up the look of the arena page when you changed something related to the arena (such as grass cutting pattern or arena name)
- Added match type icons to match report
- Added "Points per game" to Historical standings
13-03-2012 Small change in Tournament start time
The distribution for the tournament starting time wasn't working as it should (it should pick a time within the selected 55 minute range), so all tournaments created so far had an exact starting time.
We have fixed it and have changed the time for tournaments that are not filled out yet, adding the corresponding minutes.
Tournaments with already created matches have not been affected.
13-03-2012 Release notes 13/03
Apart from the major Tournaments feature (see editorial space for more info), today's release also contains some fixes:
- Fix for a (presentational) issue when changing coach
- Fix for flag tooltip problem in the friendly pool
08-03-2012 Newbie matches, removed evil spirits and more in today's release
The biggest news in today's release is Newbie preparation matches. New users can set up and play instant preparation matches, making it easier for them to find players' best positions and get a better understanding of how the matches work.
New users can arrange these matches from the match list page, and they are matched against another newbie also wanting a match. If no other user is found within a short period of time, they play against a bot team instead. The match starts 30 minutes after setting it up and orders have to be submitted 5 minutes before kick off.
These matches are available for new users for their first 60 days in the game. They can play 3 matches every 7 days. However, its not possible to play a preparation match if you're already playing a game or if your next match starts within 150 minutes.
In addition we've cast a few magic spells to remove the evil spirits that has affected players since the end of last week (players have had angry faces). We have also:
- Fixed a few site problems for RTL languages
- Fixed a login bug for users using IE7
- Fixed a few bugs related to our big code optimisation last week
- Made a few SEO (search engine optimisation) improvements
05-03-2012 Forum downtime at 12:00 today
The forums will be down from 12:00 HT-time today, because of maintenance. We are moving the forum to faster disks.
We estimate that this move will take about 1.5 hours.
It seems we're getting errors on other pages when closing down the forums, so the forums are up again. We're troubleshooting this, and while doing so you may experience errors from time to time.
We have called the forum maintenance off, we will not move the forums today. We'll do it another day instead (after we've sorted out what's causing the errors).
29-02-2012 The past weekend's delays: reasons and solutions
There were several reasons for the delays this past weekend, which in combination - and together with the heavy load on the site - caused the severe delays we experienced. Because it's important to remember; the load on the servers and the database is always heavier during the first league round (mainly because of the large number of online users), which decreases the normal 'safety margins'.
Here are a short summary of the reasons, and what we plan to do about them:
- We have optimised the code and database functions in several places, and more optimising will take place before the end of the week. Because it's apparent that some new code released in the past couple of months wasn't efficient enough to cope with this heavy load.
- One disk in our disk storage system broke down at the beginning of the weekend. While rebuilding itself to a spare one (which takes quite a while), the system was slower than usual. On Sunday this spare one broke as well (Mr Murphy, we will keep an eye on you and your law from now on!). Both these disks have now been replaced by new ones.
- We have moved the forum to a new database, to allow the main Hattrick engine more resources (bigger safety margins).
- We have moved several processes and updates that don't have to be run on match days to other days instead, also to allow the main Hattrick engine more resources (bigger safety margins).
28-02-2012 Forum down
The forum will be down until approximately 12:40 HT-time due to it being moved to another database to increase the performance of Hattrick.
26-02-2012 Delayed games from Saturday
The delayed games from yesterday that cannot be viewed probably won't be available until tomorrow. The games have been played but can't be shown properly, and we need a code release to fix this, something we can't do today without causing new delays. But training, finances, etc should be safe. We are sorry for this and hope for your patience in this matter.
We were able to make the changes to the system and now this problem should be solved.
25-02-2012 Delays and general slowness
We are experiencing some problems now which are manifesting themselves to you as delays and a slow site.
We're working on solving the issue.
Transfers between 14:00 and 15:30 (HT-Time) have been extended by 180 minutes.
We had to take the site offline for a while to help the system catch up a bit.
We now hope the system will start to catch up but it will be a slow process. Delays are to be expected throughout the day.
UPDATE SUNDAY MORNING: No further delays, and Sunday morning games have started on time. We have made several changes to the system overnight which we hope will have a positive effect. However, we cannot guarantee that there will be no delays today and we will monitor the site closely.
24-02-2012 Series stats change and added match icons in today's release
Most of our time is devoted to the upcoming feature Tournaments, so today's release will not exactly be remembered as one of the biggest in our history. But it does include things we know will be very welcomed.
- From this season on only league matches (not qualifiers or other games) will count for series stats and series ranking.
- We have added match type icons when you load the list of past matches lineups (in the match order form). Gives you a better overview.
18-02-2012 Wrong teams advanced in U20 world cup
When the groups for round 2 in the U20 world cup were drawn someone had been mixing up the tables, and the wrong teams ended up in next round while some teams were wrongfully eliminated. The tables will be corrected and round 2 will be recalculated as soon as possible.
15-02-2012 Logos Upload
There is a problem with uploading logos to Hattrick, including match kits.
We are in the process of solving the problem, and it will work in the next few hours.
In case you are missing some logos, they will also appear soon.
15-02-2012 Double friendlies
Because of the delays yesterday evening there are some teams who've arranged double friendlies this week. However, we will not remove/delete these friendlies in this late hour as it would be unfair to the opponents (who then might not get to play a friendly at all).
15-02-2012 Major match delays
Tonight we've had some major delays caused by the creation of matches for the cup that starts next week. Unfortunately we won't be able to fix this tonight, so the delays are likely to increase. We're sorry for any inconvenience, we're working as fast as we can.
The match engine caught up during the night and we've been working today on optimising the creation of cup matches, so hopefully it will run smoothly from now on. Thank you for your patience.
13-02-2012 Release notes 13/02
This release includes a lot of small changes and improvements (some 1000-2000) to the background code, mostly related to how matches are handled. This is nothing you will really see anything of, but nevertheless it's worth mentioning. All this was needed for an upcoming feature we're working on, but will also be a great help (and sometimes necessary) in general in our future development of Hattrick.
Apart from all this we've also fixed a problem related to the rating achievement:
- There's been a difference between how the average match rating is calculated in the match report and for the rating achievement. This is now fixed and both use the same calculation (the one earlier used for the match report). Please note that this change will only apply for any new achievements you get from now on.
01-02-2012 Release notes
Some small fixes for you:
- Fixed rounding issue on sector ratings prediction (causing inconsistency between viewing the ratings in bars and denominations)
- HT-mails with only blank spaces in subject are now possible to open
- Added missing HT Live links on the cup match page
27-01-2012 Release notes
In this week's release there are a few fixes you should be aware of:
- The training report for non-Supporters is now shown in My Office, as intended.
- When a cup is finished, the last round of it is also shown.
- The option to set team attitude (play it cool, match of the season) for a youth match has been removed from the order interfaces. This is because the team spirit in youth teams is always the same (team attitude settings don't effect team spirit after a youth game has been played).
- The flag map in French is now working as it should again.
17-01-2012 Short interruptions
After today's downtime we've experienced two short interruptions, and there might perhaps be a few more. Although it can be a bit irritating, it's nothing to worry about. It's just due to some relocation work in the server room, but there will not be any interruptions after 18:00 (when matches start) at the latest.
Sorry about this, we'll try to keep any interruptions to a minimum.
11-01-2012 Forum posts not being marked as read
We have received notice that forum posts are not being marked as read, which can be very annoying. We are aiming to release a fix for this problem tomorrow.
Edit: This problem should be sorted out now.
09-01-2012 Various youth academy problems
During the weekend we've had problems with the youth academies, of various kinds. Matches have been late, some youth leagues are waiting for fixtures, etc. We're looking into this.
Update: These problems should now have been sorted out. If you're still encountering problems, please report it to your local GM using the contact form in the Help section.
10-12-2011 Failed transfers
There were some failed transfers between 8th Dec 2011 23:00 HT time and 9th Dec 2011 06:00 HT time, i.e. players sold not moving to the new team; players bought not moving to the new team. Some teams have received the sales amount more than once.
If you are affected, please do not re-list your player and do not spend the money not belonging to you. We are trying to solve the problem.
Updates: We have decided not to move the failed-to-transfer players. All the buyers will get money refunded, all the sellers will get sales money deducted and the transfer fee refunded, teams that received previous club and mother club money from the failed transfers will also get their money deducted. Sellers can go ahead and relist their players. Everyone affected will get receive a Staff message explaining the amount of money refunded/deducted.
We will update you when this is finally solved. Until then, thanks for the patience and we are sorry for the inconvenience caused. Lastly, we will find the culprit causing the failed transfers and fix it for good.
05-12-2011 Problems with financial updates in some leagues
We are looking into problems with the financial updates in some leagues, where (some) teams received too much money from the weekly update. We don't yet know if it's possible to correct this, but we are investigating which leagues (and which teams in those leagues) are affected and then we'll see what we can do about this. More info to follow.
These problems have now been solved. Four leagues (Poland, Sweden, Austria and Ukraine) were affected, and most teams (but not all) in those leagues got a erroneous update.
Please note that some of your income for this week may be displayed as income from last week (if you were affected). This is however just a presentational issue, the amount of money is correct.
01-12-2011 Release Notes 1st December
Some minor changes in the release today.
* Fixed a bug that caused the MLC to break for returning users
* Fixed a bug that caused the youth match archive to display incorrectly
* Fixed a bug that caused the series page to sometimes display the wrong amount of recent visits
* Fixed a recent bug that caused notifications for transfer-listed bookmarked players to not work
28-11-2011 Release notes 28th November
This release contains many small tweaks and fixes to recently released things, such as Gears, youth files for CHPP, Stats, and the option for returning users to skip the MLC. One visible thing that has changed is the fixing of a rounding error in the Loyalty values in the match order interface.
During the past week we have also devoted a lot of attention to improving the overall speed on the site. We have fine-tuned many pages which reduced the overall load on the database to around one third of what it was before. This means the site should be perceived as more responsive at any given moment. However, we still have problems with team updates and matches being delayed, and we are continuing to work on this.
26-11-2011 Match delays
We have several leagues with delayed matches today. We have been working hard on optimising the site in the last two weeks, which has led to a faster overall site, but we have still not been able to prevent the match delays, for which we are sorry. But we are working on this!
17-11-2011 Release notes for 17th November
This week we have worked on back end stuff, such as further tweaking the new stats. But we have also released new files for CHPP developers, who will now be able to access player pages for youth academies. It will be interesting to see what comes out of that. Here are the other things we have changed that may be of public interest this week:
- Bug fixed in Rating Prediction: away team was being treated as always being in a derby game
- Fixed sorting not working as expected after clicking links on the series stats page, when reaching it through a link
- At signup, new team names will be checked against a list of blacklisted names
- Price info about Gears was added to About Gears page
- Fixed rounding error in Loyalty ratings - now it works similar to all other skills
- Added possibility for returning users to skip MLC
- Fixed bug that prevented U20 coaches from using the simple match order interface
- Fixed bug that teams could (very rarely) go without a trainer, something which caused pages to break
- Fixed error in ratings bars and numbers displayed when actual rating value was non-existent
- We removed some broken links on the Hattrick Downweb page (let's hope we never get to see it again, anyway!)
31-10-2011 Loyalty bugs
We're currently looking into two bugs related to loyalty (which has just been released today):
- Players bought directly from the mother club are shown as if they will get full loyalty even in their new club.
- Rating predictor, some strange behaviour reported.
Edit: These two bugs have now been fixed.
28-10-2011 Release Notes for 28th October
It's been a busy week at Hattrick HQ, in anticipation of next week's releases. For the release today, the obvious thing is the new election system which went live this morning. Apart from that, these are the fixes and updates that we want to share with you today:
- Added support for coming Loyalty feature in the Ratings Predictor
- Fixed a layout issue in RTL Simple skin where the sidebar box got shifted 10px only in match setup page, updated styles ...
- Fix for no captain in lineup blocking order form load
- Removed unnecessary white spaces in youth series page
- Langificiation issue in the youth league admin page
- Sort by shirt number by default for youth players in match orders page
- Bug fix login issue on new startpage
26-10-2011 Database problems
We're currently having some trouble with the database being heavily overloaded. This can result in various actions not working, sacking players for one. We're working on it and expect to have it back to normal before midnight (HT time). We apologise for any inconvenience caused by this.
25-10-2011 Hardware failure
Due to a hardware failure our site was unavailable for slightly more than half an hour. Because of this, transfers between 16:00:35 and 16:35:00 have been extended by 1 hour. We apologise for any inconvenience caused.
20-10-2011 Release notes for Thursday 20th October 2011
This week we have mainly worked on things that will be released in the coming weeks, such as the loyalty change. But there is a collection of smaller changes to the site as well:
- You may notice some minor changes to the training page, including a new box for training status summary and a right hand menu link to the training status page. The individual instructions page has been tidied up.
- A bug that caused an application error when clicking the breadcrumb links of a series was fixed.
- We added a qualifier icon to the "next season" series table, to clarify what teams may end up where.
- We have done a few fixes to the ratings predictor during the week, to make sure it works as described.
13-10-2011 Release notes for Thursday 13th October 2011
Today is release Thursday and here is what we have coming for you:
- The lineup suggestion tool for newbies and the ratings predictor are now available in the simple match order form.
- As announced last week, a player sold while his team is playing a match doesn't change team until after the game is over. This exception also applies if the buyer is playing a game. The transfer is blocked from 15 minutes before the game starts to 10 minutes after the final whistle. A message on the player's page will inform you of this change, 120 minutes before the end of the transfer.
- The ratings predictor always took overcrowding into account when giving ratings, we have now fixed it so that overcrowding is factored in only when it occurs.
As always there were other tweaks and fixes behind the scenes to better improve your Hattrick experience.
08-10-2011 Summary of today's downtime
At around 14.30 the site became unavailable. The system itself (databases and game engine) worked fine, but the web was overloaded and we started troubleshooting this. This is fairly normal, it happens daily and most of the time users never notice since the system automatically handles this. But when the site is more busy we sometimes need to give the system a hand ourselves.
In any case, this didn't work so we had to look at other potential causes. The firewall did not respond which is very rare, so we took the site down and restarted it manually. We also started checking through all code changes in the last weeks to see if we had added anywhere something that might cause heavier load on the servers. It turns out we had, and those changes have been reverted.
It is a weakness of Hattrick that problems like this (which are, after all, natural when you have a system that constantly evolves) are often exposed on Saturdays, when we have most people online and bottlenecks are more likely to emerge. We are very aware of this and try to time releases so that we minimise these kind of risks, but we will try and think of other ways to avoid this happening again.
Because of the problems we decided to extend all transfers which had their deadline between 14:30 and 21:00 HT Time by 24 hours.
06-10-2011 Release notes for Thursday 6th October 2011
This is release Thursday and here is what we have coming for you.
- As some of you may have noticed, we have had issues with re-live recently. These should all be fixed now and the "next" button should work as intended.
- We have removed the Most Expensive transfers on the Stats Players page, as the data there wasn't correct and it was misleading.
- We've added a link called ongoing match that will show up in the header during your matches. With it you can easily access the live page for your ongoing match if you surf away. It also acts as a reminder that you have a match going on right now.
As always there were other tweaks and fixes behind the scenes to better improve your Hattrick experience.
29-09-2011 New transfer compare formula
As you may have noticed, a new transfer compare formula was announced in the release notes. The changes focus on giving better comparisons with a focus on removing behaviours which created an option to exploit the tool to making profit while improving the quality of the results. There are no fixed ranges any more for skills in certain domains. Each skill, if it is high enough, is compared in a range (and not an exact value) which is no longer set in stone.
The tool now compares, in range of ages, unique players and not that common old players. To compensate for the range of ages, the range of skills that are third and fourth in order of importance are compared in a wider range with an upside bias.
29-09-2011 Release notes for Thursday 29th September 2011
This is release Thursday and here is what we have coming for you:
- We've slightly modified the House Rules in regards to federations, to more closely represent the rules applied.
- We've modified the formula for Transfer Compare to give you a more accurate comparison (more details in the other system info).
- If there is an error during the saving of a lineup, you will no longer be redirected away from the match order page.
As always there were other tweaks and fixes behind the scenes to better improve your Hattrick experience.
28-09-2011 All coaches finally know when they arrived.
All coaches that have not been "Hall of Famed" now know when they have joined your club. As for the coaches in your Hall of Fame, there is no plan right now to fix their dates.
27-09-2011 Coaches finally know when they arrived.
It has been a long lasting bug in Hattrick that when you converted a player into a coach, the date of his joining your club would be reset. This is no more! Coaches converted from now on will show the original date they joined your club.
We are still working on fixing the dates for past coaches. We will let you know once it's done!
25-09-2011 Service Unavailable
We had a short downtime in our services and had to stop the transfers because of it. The service is back to normal now and transfers with their deadline between 13.32 and 13.40 have been extended by 15 minutes.
22-09-2011 Release notes for Thursday September 22nd 2011
Today is release Thursday and here is what we have coming for you:
- You can no longer report federation posts. But the link is still there and it explains to you how things should be dealt with when you stumble upon a post or situation that you think is unacceptable.
- It used to be that once you had booked a match through the friendly pool, you couldn't unsubscribe from it, until you had entered it again. This has now changed. You can now unsubscribe from the friendly pool at anytime.
- Now to reset your password you only need your login name or email address instead of both.
-Also some of you may have come across some weird text on your match order interface these past couple of weeks. This was a problem with caching of the interface. We've now resolved those caching issues, so they don't happen again in the future.
- For the past few weeks, the colours on the player list in the match order interface had mistakenly changed making it harder for some to differentiate them. We've brought back the old and trusted shades.
- And finally, still in the match order interface, the player skills are now ordered the same way as on your players' page.
As always there were other tweaks and fixes behind the scenes to better improve your Hattrick experience.
19-09-2011 What's in that tea? Stamina bug fixed.
Thanks to Lizardopoli's research, we were able to discover that ever since we have moved to minute-based training, any player entering the field in minute 51 or afterwards would perform at the maximum level with no drops, no matter if he had excellent or disastrous stamina.
This has now been fixed. We have changed the recipe for the half time tea and players entering in the second half will perform according to their stamina level.
15-09-2011 Release notes for Thursday September 15th
Today we have made a release, and the fix list is a little longer than usual since we did a "Bugsmash" workshop to clean up our to-do lists a bit after the summer.
The following went live today:
- A bug fix in the match highlights when showing substitution + reposition without formation change
- Simplified interface for rejoining the friendly pool
- Invite links in series table removed for users who are already waiting to have an invite accepted
- A big pile of small RTL (right-to-left) issues
- We now display the average age stats with years and days correctly
- We activated player-swap also on the simple match order interface (released for advanced interface on Monday)
- The ability for HtPress authors to delete comments was removed
- We now allow CHPP developers to moderate their product forums
- We localised some texts in press announcements page (so that it can be read in your user language rather than just english)
- We added 20 minutes to the IsPlayingMatch-check before the game starts. This means the warning about players on the transfer market who may be about to play a game has been extended
- Error-box if something went wrong while saving a match order is now shown
- Former users now shown as "Previous user" in PA comments
- Skillbars added to the match order interface for youth matches
- Fixed bug in flip match orders for IE7/8
- Fixed bug with date picker on forum page
- Final SMS when bidding closes is now sent
- Mother club and previous fund money are now given when buying your own player
- NT achievement is given when period is finished instead of when it starts
- Fixed corrupt data for Cup round achievements
- Inactivity e-mail reminders now include the login name
- Small tweaks to the start up and registration pages, part of an ongoing project to encourage visitors to sign up for a team. Includes things like screenshots, updated About Hattrick page, slimmer registration form, etc. These are tests only which means features may come and go.
Finally, some changes from last week:
- The match order form now takes user preference for show skill bars into account
- Made phone number required field on shipping details
- Added downloads page for wallpapers and moved them from About Hattrick to downloads
- Added new wallpapers with the correct aspect ratio
- Bug fix on Stamina graph on player chart
- Made the arena usage percentage an option (from pie charts) in the site preferences.
07-09-2011 Small hiccup
We had a small hiccup in our services and had to stop the transfers because of it. The service is back to normal now and transfers with their deadline between 14:26:25 and 14:44:00 have been extended by half an hour.
31-08-2011 Incorrect data about form updates
We have had an error in the historic form data for some players. This error can be seen in the latest form changes on the training page for supporters where the historic form is wrong for some players.
The data will be corrected at the next training update.
29-08-2011 Not possible to promote youth players and application errors
At the moment it is not possible to promote youth players. At the same time several pages give application errors. We are looking into the problems and are trying to fix them as soon as possible. There is no further need to report these problems to your GMs.
Update: These problems have been solved now.
27-08-2011 Delayed youth matches
We are aware matches in the youth academy have delays. We are investigating the causes and will try to have them up and running as soon as possible.
Some club officials are also working hard on printing player names on the match jerseys. Right now they are missing for players in several youth matches and therefore the players appear as "unknown player" in the match report.
Update: Matches have caught up.
Update2: The club officials have caught up with printing the player names and there should be no more unknown players now.
20-08-2011 CHPP Closing
It seems that the problems with CHPP are still with us, so we are opting to turn off all CHPP for the time being.
We will keep you updated as we monitor the situation.
We thank you for your patience as we try to solve these problems once and for all.
Update : CHPP is now back on. We will work this week again on solving the issues CHPP has been causing.
18-08-2011 Training page not responding
Some of you may experience an application error when trying to access your training page. This mostly affects new users.
Due to planned database maintenance, we are unable to fix it right away, but we will get it sorted as soon as possible.
Thank you for your patience.
Update : The pages should now be accessible by everyone once again.
18-08-2011 Release notes for Thursday August 18th 2011
Today is release Thursday and here is what we have coming for you:
On your CHPP Products preferences page, you can now find the dates at which those products were last accessed.
We have been hard at work on fixing the issues with CHPP that have been causing the problems on weekends. We are hopeful that this time, they are solved for good!
And of course as usual there were other tweaks and fixes behind the scenes to better improve your Hattrick experience.
13-08-2011 CHPP closed this weekend
We believe we've finally pinned down CHPP as the cause of the delays during the weekends lately. Because of this CHPP will be completely closed for the rest of the weekend. Not only for Live viewers as previously stated, but all CHPP programs.
We will now start to investigate exactly what in CHPP it is that is causing this, and hope that next weekend we can finally be rid of all the delays!
We're sorry for any inconvenience this causes you and thank you for your patience.
CHPP was reopened on Monday morning and we have since then worked on the issue that was causing this problem. We believe that it is resolved and that we will be able to have CHPP running this weekend (and onwards).
12-08-2011 CHPP Live viewers disabled this weekend
In an effort to solve our performance problems on weekends, starting tonight after the NT matches, we will disable the Live XML files. This means that all CHPP Live viewers will return errors when trying to access that information. In essence those files gives CHPP products live data during matches.
We thank you for your patience while we try to solve those problems and we are sorry for any and all inconvenience this has caused you.
11-08-2011 Release notes for Thursday August 11th 2011
Today is release Thursday and here is what we have coming for you :
- We've brought back the live tables to HT Live.
- We fixed some minor bugs in the match order form.
And of course as usual there were other tweaks and fixes behind the scenes to better improve your Hattrick experience as we keep working on fixing the problems that have been plaguing the site on weekends.
05-08-2011 Wage reduction
All players who aged in the night of Thursday to Friday and should have had a salary update haven't.
We are looking into it. There is no need to report it to your local GMs.
Update : Players have now aged properly and gotten their salary update.
04-08-2011 Release notes for Thursday August 4th 2011
Today is release Thursday and here is what we have coming for you.
- You can now add a comment when reporting a forum post explaining why you feel it needs a moderator's attention.
- In the Youth Academy match reports have had weird formations appearing after certain swaps. This presentational bug has been fixed.
- We've temporarily removed the live tables from HT Live to see if it helps solve the weekend delay problems.
- The Hall of Fame is viewable again for non supporters. This had been removed by mistake.
And of course as usual there were other tweaks and fixes behind the scenes to better improve your Hattrick experience.
28-07-2011 Release notes for Thursday July 28th 2011
Today is release Thursday and here is what we have coming for you :
- Directly from Gusy's goody bag, you can now search your received or sent HT-Mails by alias or user ID.
-There was a bug in the match order form, in regards to the click and swap from subs to player list, making the player on the subs bench disappear but no player coming in to replace him. This has been fixed.
-Show faces settings is now available for non supporters under site preferences.
-Walkovers shouldn't break the series fixtures any longer.
And of course as usual there were other tweaks and fixes behind the scenes to better improve your Hattrick experience.
23-07-2011 Matches delayed
Due to a problem with the server running matches, all matches are currently delayed. The matches are running at full speed and will catch up eventually.
Update: Matches have caught up.
Update 2 : Matches and updates are late. The engine will eventually catch up. This goes for youth matches as well.
Update 3: Seniors matches are back on track. Youth matches will probably need most of the day to catch up.
Final update : The engine has finally caught up to everything. Matches are now being played as scheduled.
21-07-2011 Release notes for Thursday July 21st 2011
This is release Thursday and here is what we have coming for you:
-You can now delete in one click, all the finished transfers that you had hotlisted.
-On the youth player page, in the right column, you now have a drop down menu to all your other youth players, just like you can find on your senior players' pages.
There were other fixes and optimizations done behind the scenes to better your Hattrick experience.
07-07-2011 Release notes for Thursday July 7th 2011
And we are back to our regularly scheduled release Thursday and here is what we have coming for you:
- You now have alternative video links in the Hosting competition page should the content of YouTube be blocked where you are.
- We've added a new FB like button to the Start page. This is part of a bigger Facebook integration project, that is starting slowly. You will eventually get a setting for Facebook in your preferences, once the project is further along.
There are, as always, many other tweaks and fixes mostly behind the scenes to give you a better Hattrick experience.
30-06-2011 Release notes for Thursday June 30th 2011
This week we have a second release!
-A much awaited feature is being introduced on your team page. You can now find out, from the source itself, what series you will be promoting or demoting to.
-We've also added a new ball on the system info page for CHPP. That way, if for a reason or another we need to deactivate CHPP, you will be able to find out at a glance!
-When, or rather if, we have to disable the dashboard, also known as My Office, you will now find the System info box on the MyHT page.
-You can now hotlist a player directly from the transfer search result page.
-The problem caused by banners with the match order form and the invitation page are now solved.
There are, as always, a few other minor tweaks and fixes.
29-06-2011 My Office's disappearance
You might have noticed My Office missing on and off for the past few days. As we are doing some optimisation work on it, we have had to do that.
It is disabled right now, and will remain like that till tomorrow at the earliest. We are sorry for the inconvenience this creates to new users especially, but to everyone who has gotten used to seeing it there.
You can find the system info messages by clicking on Help and then System Information and you can read the latest news by clicking on News.
29-06-2011 Another down time, another transfer extension
Because of a down time of a few minutes the transfers between 11:42 and 12:00 have been extended by 30 minutes.
We know these problems are irritating, we are doing what we can to regulate the situation.
28-06-2011 Extended transfers
Because of short down time transfers between 21:50 to 22:30 HT Time have been extended by 40 minutes.
28-06-2011 Release notes for Tuesday June 28th 2011
Today is release Tuesday and here is what we have coming for you:
-Today we are releasing player swaps to the Youth Academy.
-We've added a tool tip to explain the different types of default lineups. Make sure you have a look, it might clear things up for you.
-The privacy settings are back for non supporters. They were mistakenly hidden.
- The current match box on the team page will now show the right information when facing a walk over.
- There is a new Hattrick United widget for National Teams
- There is now a link on the national team page leading directly to the World Cup group of the team.
There were also some other minor tweaks and fixes.
27-06-2011 Exceptional down time transfer extension
Transfers set to finish between 10:10 HT Time this morning and 23:00 HT Time tonight have been extended by 24 hours.
26-06-2011 Weekend woes
Because of the issues we've had this weekend, some of the teams got their qualifiers given before the league tables were updated with this week's results. This caused some teams to not get their deserved qualifying match and others to get a match they shouldn't have gotten.
We are aware of the situation and we are working on it.
Keep in mind that in the affected leagues, the qualifiers will need to be recalculated. We can't say exactly when this will happen, but it will be done in good time before the games next weekend and there will be a My Hattrick message informing the leagues concerned.
We've also brought back My Office. In order for it to work as it should, you might need to log out and back in.
25-06-2011 Transfers extended, again
Because of slowness on the site again, transfers between 14:15 and 15 HT time have been extended by 60 minutes.
We recommend that you set a lineup as soon as possible, in these unstable times, it is better to be safe than sorry.
UPDATE: Transfers between 18:05 and 19:05 have also been extended for 60 minutes because of the site being slow again.
25-06-2011 Transfers extended
Transfers between approximately 12:30 and 14:00 HT Time have now been extended by 90 minutes.
25-06-2011 Saturday slow times
In a continued effort to solve these slow Saturdays, we are having to disable Foxtrick. This is to see if they could be the cause of the problems.
Update: We have also now disabled My Office.
Update 2 (13:30): We have now re-enabled Foxtrick.
24-06-2011 Problem setting lineups
If you are encountering problems accessing the match order interface try clearing your cache: ctrl+F5 will do the trick on most browsers. Try even a couple of times.
We are investigating the issue to fix it permanently but until then, this might work.
21-06-2011 Working on problems
As we are working to solve the problems that have been causing the down times on Saturdays, we need to disable My Office for a few minutes to eliminate it from the suspects list. It will be back promptly.
18-06-2011 Unplanned maintenance
We had to take the site down for unplanned maintenance after the system experiencing a lot of problems throughout the evening. We were completely down for around 30 minutes. Transfers between 18:00 and 20:40 unfortunately could not be extended. Transfers between 20:40 and 22:20 HT time have however been extended by 2,5 hours. There might still be some lingering problems for CHPP apps but this will sort itself out in an hour or so. Thanks for your patience.
18-06-2011 Transfers extended
Because of today's down time, transfers between 13:10 and 14:30 HT Time have been extended by 3 hours and transfers between 14:30 and 15:05 have been extended by 2 hours.
We are still investigating the cause of these frustrating Saturday down times. We thank you for your patience.
13-06-2011 Maintenance information
Tomorrow between 8:00 and 11:00 HT Time we are running maintenance on some of our servers. The application running the transfers will be down, so we've extended transfers between 8 and 11 tomorrow by three hours.
The site will be up and running as usual. You will still be able to place bids during that time, simply no players will have deadlines scheduled then.
Also matches on HTO will not be played for those three hours.
10-06-2011 Transfers extended
We had a short down time this evening. We were able to stop transfers at 19:35 HT Time. Transfers between 19:35 and 19:50 were extended by 30 minutes.
We thank you for your patience and we apologise for the inconvenience.
08-06-2011 Release notes for June 8th 2011
Today is release Wednesday and here is what we have coming for you.
We've tweaked many of the supporter features released last week in regards to avatars and press announcements.
You will again be able to see editorials on the news page. A bug had made them disappear.
And for those who didn't have an avatar but want one, the page will now allow you access.
There were also minor tweaks and fixes.
07-06-2011 Short downtime
Around 22.30 HT time we had a short downtime, and because of this transfers were extended by 30 minutes. We are sorry for the inconvenience.
07-06-2011 Avatar edit
For those of you who are supporters but never picked an avatar before, you are probably running into problems now trying to edit an avatar that doesn't exist.
We are preparing a fix for this, but in the mean time feel free to use this link (/Club/Manager/avatar.aspx) to create your avatar and then edit it to your heart's content!
04-06-2011 Transfers extended
Because of slowness on the sites this evening, the transfers between 18:50 and 20:00 HT Time have been extended by 90 minutes.
We again want to thank you for your patience.
01-06-2011 Release notes for June 1st 2011
As part of release Wednesday you will notice that your Secretary's eyes and mouth might have changed. This is, in fact, to reflect his correct mood.
The Hattrick Open background has also been removed.
There are other tweaks and fixes released, but nothing really worth mentioning for now.
26-05-2011 Release notes for May 26th 2011
Today is release Thursday and here are some of the things we have coming for you:
-We launch a new transfers page, it is more complete and has all the correct information. You will find it where the old one used to be.
-You will no longer get ticker notification from ignored users on the forums.
-A message will now be displayed to inform you that the transfer engine might have been stopped if transfers are delayed for more than 5 minutes. That message will be visible on the transfer page, and on the players who's transfer should have ended more than 5 minutes ago.
-The Hattrick United widget on your team page is now active for supporters.
There were also other minor tweaks and fixes.
24-05-2011 Extended transfers once again
Because of an attack around 11:37 HT Time, transfers between 11:37 and 12:30 approximately have been extended by one hour.
We thank you for your understanding as we find ways to prevent these attacks from spoiling your and our fun every day.
23-05-2011 Transfers extended
As we suffered another DDoS attack we have extended transfers between 11:30 and 12:00 HT time by 60 minutes.
We are working on countering these attacks. We have been somewhat successful in that they now don't last as long as they once did. But we're still not there yet! So we urge you to plan ahead and make sure you set your lineups, so that you aren't caught off guard.
We thank you for your patience.
21-05-2011 No access for some CHPP programs
We have discovered a security problem that has forced us to close the access for those CHPP applications that still use the old security code access method. The new access method that has been available since November has been implemented by most CHPP apps works fine though. If your CHPP app cannot connect to Hattrick, you will not be able to download data from Hattrick for the time being. Once your program has an update to the new access method available, you will be able to install this and resume access.
21-05-2011 Network issues
During Saturday, we have again had network problems making it hard to reach the site. We are sorry for this but believe they have now been resolved. Transfers were extended by 90 minutes.
20-05-2011 CHPP Product connection problems
CHPP products using the security code as a connection method are not able to connect right now. We are looking into this situation.
CHPP products using the new OAuth token system are not affected by this problem.
Update: CHPP apps using the security code should work again now.
18-05-2011 Transfers extended
Due to a new DDoS attack the Hattrick site was temporarily unavailable. We stopped the transfers around 17:12 HT time and have extended all transfers until 17:30 by half an hour.
18-05-2011 Release Notes for May 18th 2011 - Operation Bugsplat
Today is release Wednesday and after Operation Bugsplat we have a lot of fixes coming for you!
-NT games are now visible in a player's match history
-We still had a few events that would pop up in the ticker untranslated, those are now fixed.
-If a Hattrick Master's match went into extra time, the results could be seen before the end of the match on the teams' pages. This is no longer the case.
-It is no longer possible to see the star rating for a rookie before the end of his first match
-Likes, on your Press Announcements, by people you have blocked are now silently ignored.
-All the tabs that are available for club teams on the future match pages are now also available for National Teams.
-There have been a few Right to Left languages issues fixed.
-The National Cup winners are now shown next to the correct season.
-There were some players that had lost their bodies. Thankfully we've been able to find them!
-For youth players who've scored a hat trick and signed a contract, these events are shown as youth but also stay with the senior player when they are promoted.
-You can now comment on and like Hattrick Press articles.
-We had youth players who aged one year in one day because of how the age was displayed when being pulled. This should no longer be the case.
-Fan mood doesn't update before the end of a match any longer.
-When your Supporter package expires and you do not renew it, your friendly and cup default lineups will now only be kept for 7 days.
-As it is impossible for you to bid on players that you can not afford, we've added a 5% deduction to incoming available money to account for fees you will not receive. This doesn't impact the money you receive, just the money the system thinks you have available.
-Substitution behaviours when the individual order remains the same are now shown explicitly
-Teams who had subscribed to the friendly pool but were still in their National Cups will no longer be shown in the friendly pool. Their subscription will remain active and once eliminated from the Cup they will be entered in the pool again.
-Players who were being brought into a game as a keeper as a default will now be marked as keeper for those minutes played for training purposes.
-Player bookmarks are now sorted by Extra Information when that option is selected.
There were also other minor tweaks and fixes.
17-05-2011 New youth engine up and running
We have a new version of the youth engine now, for a final test. This engine includes a few fixes and minor improvements:
-Non-tactical longshots now work as they should. The bug which stopped any non-tactical long shots from happening is fixed.
-When your captain leaves the pitch (either because of injury or a substitution), the captain's armband will be handed to the player most suitable to be a captain still on the pitch.
-If a player is given a new behaviour order which is illegal for the position he's currently playing in, that order will be cancelled and not go through at all.
-Bug fix for youth players' experience, youth players can now be pulled with wretched experience again.
This engine also supports player swaps. That functionality will however be tested on Stage first, to make sure it (plus the user interface) works properly.
As mentioned above we will test this engine for youth. As soon as we know it works as it should we will use it for senior teams.
16-05-2011 Transfers extended after new DDoS attack
We were again the target of a DDoS attack today, and the site was slow or unavailable for about 30 minutes. We managed to stop the transfer engine this time, and transfer deadlines between 14.36 and 15.30 have been extended by 1 hour.
If you're wondering what a DDoS attack is, you can get some basic knowledge from Wikipedia: (http://en.wikipedia.org/wiki/Ddos_attack).
15-05-2011 Delays and transfer extensions
Many of you may have experienced delays, site slowness and occasionally have not been able to log in. Because of this we had to stop the transfers. The problems have been solved now and transfers between 21:55:55 and 00:45:00 have been extended by 3 hours.
It may take some time still before all updates have caught up.
14-05-2011 League Tables
For a few weeks now you may have noticed that your league tables disappear after your matches or are not visible for about 30 minutes there after. You might also experience delays in receiving the money from your ticket sales
We are aware of the situation, so there is no need to contact your GMs about it.
12-05-2011 Match reports in different languages
Last night the reporters for your matches decided to swap notes. Which had the effect that your match reports could be in many different languages. It might also affect past match reports. We are working on getting them back to your language settings.
You might have noticed also that some of the player names have gone missing in your match reports. We are working on getting those back as well.
Update: Your match reports should now be back to normal.
07-05-2011 Transfers extended
Because of this new down time transfers between 17.45 and 18.30 were extended by 45 minutes. We urge you again to make sure you have set your lineups as these down times might happen again during the weekend. We thank you for your understanding.
07-05-2011 Downtime because of DDoS attacks
Hattrick was down for about an hour because we were the target of a massive DDoS attack. As long as such an attack is going, there is very little we can do about it.
As Hattrick was unreachable, we couldn't stop or extend transfers this time.
About two weeks ago we were also down because of DDoS attacks, which lasted for a few hours. However that time we chose not to make that information public.
So a good piece of advice now is to make sure to set your orders for your match, because there is naturally a risk that this can happen again during the weekend.
05-05-2011 Database issue resolved and transfers extension
We have solved the database issues and we now need to give our servers time to catch up. So it might take some time still before all updates are completed.
Transfers from 17:30 to 19:40 have been extended by 2h30.
Transfers that originally ended before 17.30 have had their deadline extended by another hour.
05-05-2011 Server problems and delays
Currently we are still having server problems and because of it we are experiencing delays with the updates. It is possible we may have to close the site again in order to let our servers catch up. For the same reason we have stopped the transfers. Transfers will be extended when we feel it is okay to start them again.
05-05-2011 Transfers extended
Because of a problem with the database, we had to take the site offline for about 45 minutes. When it came back online we had to keep the transfer engine stopped for another hour.
We still experience some problems in the back end, but we don't see a need to keep transfer stopped any more. Transfers deadlines between 13.30 and 15.30 have been extended by 2 hours.
05-05-2011 Release notes for May 5th 2011
Today is release Thursday and we have a few fixes coming your way!
-You can now disable the Hattrick Open background via the preferences, under site preferences. Please note that if you have used an Adblocker to remove it, you will need to first disable that to be able to remove it.
-We've removed the forum sneak peak from the World page.
-Youth player memorable moments now show scored hattricks.
-And we have kept the best for last! The mail counter bug that has been with us since the creation of NewD is no more. You will now have a notification on page reload of any new incoming mail. The cache is renewed every minute. So keep that in mind.
There were also, as always, a few other minor tweaks and fixes.
27-04-2011 Late youth matches
We are aware matches in the youth academy have delays and we are investigating the causes.
15-04-2011 Server woes and transfer extensions
Since our servers acted up again and the site was unavailable for a bit, we've extended the transfers during the down time by 30 minutes.
With all the problems we've been having today, it would be wise to make sure you have default lineups saved for your upcoming match this weekend.
15-04-2011 Connection problems
We are experiencing internet connection problems today. We don't know yet what is causing these problems, other than it is out of our control. At times it seems our servers lose connection to the internet.
We are naturally investigating with our partners for the reason of these problems.
07-04-2011 Cutting pattern is here to stay!
We've decided to keep the cutting pattern in the arena. Only for fun, as these patterns will of course have no impact on the game itself, but we can now relax with a little gardening between matches!
We've also released a few other tweaks and fixes today, but nothing worth mentioning.
Update: It seems some of you have trouble finding where to look for the new patterns, once changed on the arena page, you will be able to see it on your match order page for matches played at your stadium.
01-04-2011 Late NT and U20 matches
U20 and National Team matches are late. We are working on it.
Update: matches have now started.
31-03-2011 Salary bug fixed
There was a bug in the salary discount for older players; older players didn't get the correct salary after the change at the start of this season. This bug is now fixed and the salaries for all older players are now correct.
31-03-2011 Release notes for March 31st 2011
Today is release Thursday and, again, we have a much awaited fix being released.
The match order interface is now usable on mobile phones.
There were also a few other minor tweaks and fixes.
29-03-2011 Transfer engine stopped again
We are still having problems with the transfer engine. So it is stopped again. Transfers will be extended once we are able to bring it back up. We know this is very frustrating and we are working as hard and fast as we can to fix the problems. We appreciate your patience.
Update: Transfers haven't been extended as the site was up and you were still able to place bids on players. So everything will be processed once the engine catches up.
Update 21:30: The transfer engine has now caught up and the servers behave as they should.
29-03-2011 The server problems after today's downtime
We have experienced server problems all day after the downtime - it's been close to impossible to login through the normal front page. Because of this the transfer engine has been stopped and all transfer deadlines have been extended regularly.
We have now found a temporary solution for the server problem and it's possible to login through our front page again. And as the site now works ok (it might be slower than usual though), we have started the transfer engine again.
Even though the site now works ok, we'll keep the 'server ball' above deflated until we've managed to resolve the server problem for real.
29-03-2011 Today's downtime
The planned downtime for server maintenance today took a while longer than expected, and as if that wasn't enough we ran into a server related problem which caused us to be offline for another hour. Sorry about that. We were finally back up around 12:30.
All transfers during today's downtime have been extended.
24-03-2011 Release notes for March 24th 2011
Today we have one, much awaited, feature being released.
For those with a Youth Academy, the sorting of Senior players and Youth Players are now separate.
23-03-2011 Two updates to the manual
These updates have been made to the manual (please note that it might take some time before they're translated and available in your language version):
Youth chapter, regarding youth systems:
Your weekly youth academy costs also counts for your scouting network level (even if it's inactive). This makes moving from a youth academy to a scouting network a lot swifter, as you don't have to build the scouting network up from scratch.
Training chapter, a clarification about stamina training and transferred players:
A player only receives stamina training for the minutes he's played for your team during the week. 90 minutes give full effect, less than 90 minutes give 75% plus a share for each minute played. Players who have not played for your team during the week (which includes transferred players who've only played for their previous team) and who are healthy enough to train receive half the effect.
21-03-2011 Player History
It seems that since the maintenance downtime this morning, the player match history has disappeared. We are aware of the problem and are investigating.
Update 14:00: This problem is now fixed.
13-03-2011 Delays for qualification matches
We are experiencing delays in qualification matches. We are working on the issue.
Update: This problem was only affecting Netherlands, and is now fixed.
10-03-2011 Release notes for March 10th 2011
Today is release Thursday and here are some of the things we have coming for you:
-Some more Right To Left language bugs have been fixed.
-We've taken financial income off the Economy reports of seasons since it has been removed. It is still visible on prior seasons.
-Top scorers are now visible on your league event page.
-The challenges "accept" and "reject" buttons now have a tip when you hover over them, to help clear up the confusion.
-On the latest matches on a player's page, you can now see if he's played on different positions.
Again this week, we've been hard at work on the new Dashboard. And there are, as usual, other minor tweaks and fixes.
07-03-2011 Alltid taken offline for some TLC (tender loving care)
As of this morning 8.00 HT time and for one week, Alltid is taken offline so we can try to solve some of the corrupted data issues by rebuilding the database.
We are hopeful that this will solve some of the issues that have been plaguing Alltid for most of this season.
Update: We have been able to run the maintenance in the background, and things are running smoothly. But be prepared for an extended downtime on Friday.
03-03-2011 Release notes for March 3rd 2011
Today is release Thursday and here are some of the things we have coming for you:
-We have fixed some more Right to Left language issues.
-NT and U20 coaches are now able to view player orders in lineups for the national team they manage.
-We've added player nicknames to the lineup interface when they are used to distinguish the players.
-Youth team links are now available when not logged in.
-The bug that would sometimes give you an unhandled error when joining a federation and accessing the forums has been fixed.
-The ellipses in the Press Announcement league overview are now only used when needed.
There are, as always, few other minor tweaks and fixes. And we have been hard at work on the development of the, soon to come, new dashboard, which you can read more about on the Hattrick Dev Blog.
24-02-2011 Release notes for February 24 2011
Today is release Thursday and here is a sample of the fixes we have coming for you:
-We've remodelled the shop. It now looks better and more shopper friendly than before!
-We've tackled a lot of Right To Left language bugs.
-A few tweaks were made to the Press Announcement comments.
-We've corrected the flipping in IE that didn't work correctly before, we've also corrected the flipping of the mini field for all browsers.
And a few other minor tweaks and fixes.
17-02-2011 Release notes for February 17th 2011
We have two really productive weeks behind us. As you can see on My Hattrick we've completed another upgrade for Hattrick Supporter, but apart from that we have also added some new features and made a bunch of other things. Here are the most important:
-You can now flip the match order form if you want. You can also flip it permanently in your preferences.
-A tiny, but important, fix in chapter 5 (match basics) in the manual. In the table "A normal case" for Defence left/right wing: Defending right/left winger is now placed before Defending goalkeeper, as it should be. Also, for Defence middle: Defending inner midfielder is now placed before Defending goalkeeper, as it should be.
-Press announcements are moved from the series feed to their own place on the series page.
-For football teams (/Community/IRLTeams/) we've added a list of all fans (and info about their last and upcoming matches etc.) for each team. Click on the number of fans to see the list.
-Fix for the series page, live text over the table was too long in some languages.
-Fixed an issue for match statements for right to left languages.
16-02-2011 Downtime Wednesday night
Our database decided it needed a breather this evening, and the site was down for about one hour. Things seems to be working fine now, but we have some delays on matches. Also, all transfers with a deadline during the downtime had their deadline extended by two hours. We are sorry for this disruption in the service.
All friendlies have now been played.
It has not been possible to log on to the Hattrick servers between approximately 00:40 and 01:40 HT time last night due to failures on our servers. Unfortunately we have not been able to bring the transfers to an immediate stop before 01:02. Transfers with a deadline after that time have been extended by 90 minutes.
08-02-2011 Match engine maintenance
We are going to carry out some maintenance of the Match engine between 18:35 - 18:45 HT Time
01-02-2011 Problems with Cup matches and friendlies
Right now we are having problems with matches not being displayed in Germany. We are investigating the issue.
Update 18.45: We have located the problem and all matches that have a start time of 18.30 HT time or later are being played now. We are still working on fixing the matches that were supposed to start earlier.
Update 19.05: Unfortunately this problem has also affected the Cup matches in Italy with a start time of 19.00 HT time. Other matches in Italy are not affected.
Update 19.35: The problems have been solved and all missing matches are being played now.
24-01-2011 Continued delays for youth leagues
Unfortunately matches being played in our youth system still suffer from delays. Right now we are troubleshooting the problem and hope to have the problems solved shortly.
Update 12.25: We have now managed to fix the problem. However there may be delays for the rest of the day since the youth engine has to catch up.
23-01-2011 Youth league delays
Some youth leagues that play games today are delayed. We have fixed the background cause and are now waiting for games to catch up. We are sorry for the inconvenience!
10-01-2011 Release notes for January 10 2011
The first release of 2011 contains a little bit of everything:
- Added ratings and number of users to CHPP products listings. You can now rate CHPP products and also see how many users that are using a certain product.
- Formation experience on training page: Your last choice of text/bars is now remembered and used the next time you visit the page.
- Youth skill bars (for Chrome users) have had some fixes for left to right languages. You may need to refresh your cache to get the fixes.
- Team photo for national teams added (link on players page).
- We increased the maximum number of forum subscriptions you can have to 75.
This release also includes some changes in the invite functionality as well as a bunch of other small stuff behind the scenes.
06-01-2011 Youth Academy problems
Because of a database issue, a small number of users who's matches were yesterday afternoon seem to be stuck in youth leagues that should have ended. We also have those same matches that don't appear on the league page, and the coaches from those teams might not have sent a training report. We are aware of the situation and are investigating.
Update: The problems were fixed.
26-12-2010 Youth matches not visible
Currently we are experiencing problems with youth matches not being visible. We are investigating and hope to be able to fix the problem soon. It is no longer necessary to contact your Gamemasters about it.
Update: the problem has been fixed now, but since the game engine has to catch up there will be delays for the rest of the day.
25-12-2010 Troubles with forum and more
One of our database servers has been causing us problems today, making the forums inaccessible. We are working on bringing it up. We also had to take the site down for a short while tonight because of this. Transfers that were supposed to take place a that time have been extended.
We have been forced to take the site down again around 21.30 HT-Time. Transfers are stopped and will be extended.
Update at 22:00
The site is up again, transfers have been extended and the forums are working again. The Alltid Hattrick statistics site will still have some problems until at least tomorrow.
21-12-2010 Release notes for December 21st 2010
Here is a sample of some of the things being released today :
- It should now be possible to add an extra fed slot as announced a season ago.
- We have now deferred the loading of the team photo to when the link is clicked. This should have the effect of speeding up the load time on the players' page in standard theme.
- Fixed an issue in the new posts tab where threads accidentally showed as read even if they weren't.
And a few other minor tweaks and fixes.
16-12-2010 Release notes for December 16 2010
In today's release we have lots of small tweaks and fixes coming your way. Here's a sample of what you'll be able to find.
- You are now able to report posts on the forums. This feature is to help moderators, we encourage you to use when needed, but do not abuse it!
- We've added forum sneak-peaks on the related pages. For example if you go to the World page, you will see a sneak peak of Global English.
- We've brought back the recommended forums. It now works a bit differently in that it suggests the most subscribed forums by users in your league.
- Some minor tweaks and fixes to the forum layout that you might not even notice.
- The progress bars in simple skin now shows divine as divine and no longer as utopian.
10-12-2010 Short downtime
We had a short five minute downtime this morning at around 08:35 (HT-time). The transfer was stopped and deadlines extended 30 minutes.
06-12-2010 Interest rates gone crazy
Some of you might have noticed that the interest rates calculated this weekend were not done on the right amounts. This has now been rectified for the concerned users.
06-12-2010 Release notes for December 6th 2010
-We've changed how the html works and you might need to update your CHPP tools and clear your cache (ctrl F5 works on most browsers) to get it to look right again.
-We've also removed a box from the log in page, that made IE and Safari not want to save passwords.
-Some of you may have already noticed but youth player IDs are now linked to senior player IDs.
04-12-2010 Accountants a bit too eager!
We have had a problem with Bankruptcy Warnings during this economic update. What this means is that some teams have received a warning that they shouldn't be getting and some may not have received a warning that they should have. The warnings will be corrected today. A small number of teams have been put into Bankruptcy because of this, when they shouldn't have.
We are working on resolving the effects for these teams now. We wont reopen them until we are done, to prevent actions to be taken by users that could jeopardize this operation.
02-12-2010 Transfer deadlines extended
We had a little down time. Transfers between approximately 9:30 and 10:30 HT Time have been extended by 1 hour.
30-11-2010 Shop issues
We are aware that some orders placed up to 10 days ago have not been processed yet. This is due to a problem in the communication with our payment partner. The problem is now fixed and the payment information is being processed, so please wait a little longer before contacting customer services about this.
Update : Users who got a message saying that their order was canceled, but still have status "paid" on their orders, do not need to contact Customer Service, your order will be fulfilled soon. But if you have had your order status withdrawn, and you know you have paid for it, please contact Customer Service so we are aware of your situation and can remedy to it.
29-11-2010 Transfer woes
It seems that some transfers have happened twice, where some teams either paid twice or received twice the money for the sales. We are aware of the situation and are investigating what is causing this.
Also be aware that if you've received the money twice, the situation might be rectified and the extra money taken away. So only spend what is rightfully yours. As for teams who have been debited twice, we will also try to rectify that situation.
We will update you with more information on details and fixes when they are available.
22-11-2010 National Team matches delayed
Unfortunately we are unable to make contact with our commentators in the stadiums. We are working hard to restore contact with them as soon as possible.
Update: We have succeeded in restoring the connection
18-11-2010 A short stop
We just experiended a short "hiccup" on the site, and the site was unavailable for about 10 minutes. Transfers between 16:32 and 16:50 were extended by 20 minutes because of this.
11-11-2010 Downtime and extended transfers
Because of a problem with our main database server, Hattrick was down for around 45 minutes just after noon today. Because of this, transfer deadlines between 12:07 and 13:00 HT-time were extended by 90 minutes.
04-11-2010 Problems with CHPP products connecting to Hattrick
We are currently investigating the reports that some CHPP products aren't able to access data on Hattrick. We will keep you informed, once we've found the source of the problem.
Update : A patch has been released that should fix the issue.
31-10-2010 Transfer deadlines extended
Because of tonight's down time, transfer deadlines ending after 23.45 were extended to start ending approximately one hour from now.
30-10-2010 Bidding issues
Some currencies have problems allowing bids on the transfer market. We are working on a patch right now.
Update : The patch has now been released. Bidding should work again.
29-10-2010 Release notes for October 29th 2010
Couple of things note worthy for you on this Friday morning :
-We have now put in a better safety net to help prevent users from adding a 0 too many while making a bid on the transfer market.
-Some minor fixes on the match order form for RTL languages.
28-10-2010 Parallell youth investments removed
Until today, a small percentage of Hattrick teams have been paying for, and maintaining the levels of, both youth systems - despite only actively using their Academies. This was due to them not actively closing the old system when the grace period ended. We have now manually removed this extra investment. The only visible change for these teams will be less expenses every week.
27-10-2010 Release notes for October 27th 2010
Today on release Wednesday we release one fix :
Email reminders for Supporters are BACK!
16-10-2010 Really short downtime
Because the team updates in China didn't go through as they should, we had to take down the site for a short while (some 15 minutes or so) around 00.30 HT-time. This in order to fix the underlying problem with the one team that was failing and then to update a database table. After that, the Chinese updates went through as they should.
Transfers between 00.28 and 00.59 was postponed by 30 minutes because of this.
14-10-2010 Release notes October 14
Some minor fixes and additions have been released today:
- We have fixed a few issues for rtl (right to left) languages in the matchorder form
- We have added a link to the match order from the match page for youth teams
- We have added a missing youth event for CHPP programs
- Added possibility to search for youth matches on Search page
- Fixed bug with missing date when only one entry in guestbook
- Fixed bug where forums would be unsubscribed at random
- We added another color theme to the economic charts - Excelsior - based on the default color theme of Excel 2007
10-10-2010 Short downtime
We apologize for the 20 minute downtime on Sunday evening. This was due to a web server problem. Servers have now been rebooted and are working fine again. Transfers affected were extended by 60 minutes.
04-10-2010 Match kits and logos not visible
Currently logos and match kits which are stored on our servers are not visible. We are looking into the problem and hope to be able to solve the problem shortly. It is no longer necessary to report this problem to your GMs.
Update: The problem has been fixed now.
24-09-2010 Extended transfers, yet another time
And again we experienced another hiccup, and the site was unavailable for a few minutes. Transfers between 14.52 and 15.22 have been extended by 30 minutes because of this.
22-09-2010 Extended transfers again
We experienced another hiccup, and the site was unavailable for a few minutes. Transfers between 19.12 and 19.22 were extended by 20 minutes becausee of this.
And around 21:20 we experienced another hiccup. Transfers between 21.21 and 21.41 were extended by 20 minutes.
As mentioned earlier, we are working hard to find the root of this problem. We've taken a few actions so far, but unfortunately none of them have helped restoring normal operation.
22-09-2010 Transfer Feature on Mobile Site Disabled
Because of some problems with the transfer and bidding features on the Mobile site (http://m.hattrick.org), we've opted to disable them temporarily to avoid anymore wrong bids being placed.
We will work on fixing it and will inform you once it's relaunched again. For now, you can still follow matches on the Mobile site.
21-09-2010 Extended Transfers
Tonight around 21:50 or so we had another hiccup in service. Transfers between 21:52 and 22:10 were extended by 30 minutes.
We are working hard with our provider to investigate the leak that is causing these problems.
20-09-2010 Problem In The Match Order Interface
As some of you may have noticed, the little box that pops up when hovering over a player's name, in the match order form, doesn't show all the information.
We are aware of the problem, so there is no need to report it further to your local GMs. We are working on a fix.
15-09-2010 Transfers extended 15 minutes
We just experienced a little hiccup, and the site was unavailable for a few minutes. We managed to stop the transfer engine at around 16.20, and transfers between 16.20 and 16.34 was extended by 15 minutes because of this hiccup. The transfer engine is running again.
This hiccup is caused by a memory leak. The good news is however that we managed to get a memory dump this time, and we now can analyze it and hopefully find the leak.
11-09-2010 Another downtime
As if we haven't had enough problems lately, we experienced another downtime today. From around 11 to 13.40. The reason for this downtime was a totally different thing than the recent problems, it was due to problems with our firewall.
Transfer deadlines between 11.20 and 14.20 have been extended by 3 hours.
09-09-2010 Youth Academies Planned Down Time
The down time in Youth Academy that was planned to complete the disk check on our new database is no longer needed. The parity check is done and all is running smoothly over there.
08-09-2010 Release Notes For September 8th 2010
Today is Release Wednesday and here is what we have coming for you.
-Non supporters who played 2 matches this week in the Youth Academy, had a forgetful coach who had lost his notes. He's found them again, and you should be able to see training reports as intended.
-We've added a scroll bar to your old matches listings on the match order interface.
We've also fixed some things in the back that will allow us more flexibility with the match order interface. Of course, we have the usual minor tweaks and fixes.
27-08-2010 Youth Academy
The Youth Academy is up and running. You may now set lineups call scouts etc.
Keep in mind that since everyone will be calling their scouts in a hurry, that pools will empty quite fast, so you might want to wait a few days if you can.
26-08-2010 Release Notes For August 26th 2010
Today is release Thursday and here are some of the fixes we have coming for you :
-Because of the down time in the Academy, we've enabled for non supporters, the ability to check training for the past 2 weeks. This will be removed in 8 days, to give everyone the chance to take notes of what your coaches are reporting. You will be able to see those reports when the Academy is reopened.
-We've fixed the date to reflect when you will be able to fire staff again; before it showed the date of hire.
-The History page has been updated with seasons 40 through 42.
Some more minor tweaks and fixes behind that scenes.
26-08-2010 Impossible To Fire Staff / Part 2
It seems that some users were unable to fire staff again. We've now rewritten the code, and you should be able to fire any staffer you need to, barring that it's been at least 7 days since the last hire of that type of staff.
26-08-2010 Youth Academy Down Time Update
We are having to keep the academy down, still, the new estimate is tomorrow mid day.
The estimate of today noon was made when we still thought that performance on the new disk system, that is going through a disk check, would have been enough once the youth match engine had caught up to its schedule. But the tests we made yesterday afternoon and this morning showed that that was not the case. We now have to wait for the disk check to complete.
During this down time, matches booked are played and training is occurring.
We again apologize for all inconveniences this may cause you.
25-08-2010 Youth Academies Down Time
The Youth Academies will remain closed for longer than originally planned. Right now we dont have an estimate to give you. We are monitoring performances of the Youth Engine catching up. And as soon as we know more we will of course let you know.
Update : Right now, it's looking like we might not be able to bring back the YA up today. Estimation is Noon tomorrow. The process is taking a long time. Alot longer than expected. We're monitoring it, to see if it can't/ won't speed up. We'll keep you informed on developments.
24-08-2010 Downtime: Why we can't postpone matches
Some users are asking us why we don't postpone matches in situations like this. Postponing matches is tempting, it would be relief for many users and ourselves as well in situations like this. But the system isn't really designed for it. And doing it - without ever testing it - would be to open Pandora's box for real, and it could lead to a lot of problems (matches not starting, failed updates etc) for many months to come. It's just not worth it.
Bear in mind that during the past season we had problems with the German national cup and also World Cup matches being out of schedule, which caused a lot of frustration among users. We don't like today's situation either, but we simply don't want to risk making it any worse.
This is why we always recommend you to set a default order, for reasons of precaution.
24-08-2010 Down Time : What Does This Mean For My Team?
Anything you have done on the site during that time (aprox 15:00 and 15:30 on Monday) doesn't exist for Hattrick anymore. Lineups made don't exist, friendlies weren't booked, youth pulls have disappeared, transfers didn't happen, forum posts read or written aren't, staff and players fired are still with your team, staff hired never showed up, etc.
There is one exception to all this, HT-mails. The HT-mail back up goes back to around 5:00 HT time yesterday morning. So all correspondence sent after that has vanished.
All transfers taking place between 15:00 yesterday and 15:00 today were extended by 24 hours, but we've added an extension on top of that, so that no transfers should end before 20:00 HT time.
Youth teams are still down to allow the youth engine to catch up. They should be back shortly.
We've had to close down a handful of Youth Academies that were stuck in activation during the crash, for those users, you will have to start a new YA.
Promoted Youth that happened during that time is showing in both senior and academy, this will get sorted.
Training in the Youth Academy did however take place as it was supposed to.
It should be noted that the Forum server is slow. We are aware of the situation.
Supporter will be extended as usual for this unplanned down time, during the uptime review the first day of next month.
23-08-2010 Impossible To Fire Staff
Some of you may have noticed that you aren't able to fire staffers, despite them having been on your team for over 7 days. We are working on solving this issue.
Update : It has now been fixed. You may fire staff now.
19-08-2010 Email Reminders Not Working
We've been notified that the email reminders aren't working as they should. We are working on a solution right now and we'll let you know when it's fixed. Other reminders work fine.
12-08-2010 New Groups For Round 2 of the WC
The groups for round 2 of the WC have been redrawn, now that all correct teams are known. And the new matches populated.
11-08-2010 Release notes for August 11th 2010
This is Release Wednesday and here is what we have coming for you:
- There was a problem with friendly pool subscription, where it would boot you out once you've booked your first friendly. This has been fixed. Please make sure that you are still in the pool if you were counting on the tool to book it for you.
- There was an issue with some German users not being able to see their matches because it showed as to be played on the 24th of August. This was a cache problem on our side, and it is sorted now.
- Sorting youth matches on HT-Live works as it should again.
09-08-2010 Up again - what happened during downtime
We're now up again after the scheduled maintenance. The game engine however still has some catching up to after the downtime.
During this downtime we have apart from the seasonal database cleanup and the release of the seasonal changes also released:
- Your staff page is now up do date with the staff changes. Accountants are removed (free of charge) and club boards around the Hattrick world have fired staff members to meet the new limits. If your board have fired any staff member for you, you'll find the cost for it among your temporary costs.
- We have changed the rounding of how fans join (and leave), as the old rounding could lead to some weird situations over time. We don't think you'll ever notice any difference, but you should at least know it will work a lot better now.
- The manual has also been updated.
- New fixtures are being used this season. A MyHT telling you more about it will be published on Thursday.
08-08-2010 Transfer problems fixed
The transfer is now running as it should again. Transfers with deadline between 11.15 and 13.40 Ht-time have had their deadlines extended by 4 hours.
08-08-2010 Problems with transfer and more
Due to a database problem you may have experiences problems with the transfer (now stopped) and that mother club money, previous club money have not been delivered (yet).
Also you may have experienced messages about challenges and other things not being delivered.
We're working on the problem
Update : There is also a problem with the Economy data for last week showing just zeros. This is a different problem, and this one is presentational. It should be fixed by Wednesday's release.
05-08-2010 Problems booking friendly matches
It seems that teams who had booked a friendly match with cup participants and had their match deleted are not able to rebook a new one.
We are working on a fix right now.
Update : The fix is now live and everyone, who isn't in their national cup, should now be able to book friendly matches.
05-08-2010 Release Thursday
It's been a few weeks, I'm sure you've missed them...
This is release Thursday and here is what is coming for you.
-New users who could not enter their finance page, are now able to.
-Also you should all be able to see your correct currency on the y axis label.
04-08-2010 Problems entering finances page for some users
Some users report they can't enter the finances page, and if you experience the same you don't need to report it. We will have a look at this as soon as the problem with the cup is solved.
Update:This is fixed, but a code release is needed to make the fix live for all users.
04-08-2010 Cup & Friendlies Rescheduled
Update 23.30: We can now close this subject.
New cup matches have been created in all affected leagues, and the cup matches that have been created the "normal way" during the afternoon/evening are correct.
All friendly matches involving a team playing the cup have been deleted, which means some teams not playing in the cup need to find a new friendly. It's now totally safe to submit orders for your upcoming friendly/cup match.
A problem with the cup ranking formula this week has caused incomplete and incorrect Cup games to be created for next week. These games have now been erased.
We are still working on validating the correct rating, and only when this have been done will a new cup draw be created. Please be aware that this affects all teams, as we will also need to remove many friendly games that have already been booked, as teams with friendlies may be heading for the cup instead.
Do not book new friendlies, and if you have, please wait for further information as to what will happen with your scheduled game and any match orders already submitted. We are working hard on getting the schedule right but do not expect to get a final green light on next weeks games until tomorrow.
Update 16.50: We're hopefully starting to see an end to this problem. The faulty ranking has now been dealt with, and new cup matches are currently being created.
Update 20.40: New cup matches for most leagues have now been created, and affected friendly matches have been deleted. We have some stuff left to fix though, in particular the cup matches for Germany, before we can close this subject.
29-07-2010 Problems With Youth Matches
We are experiencing problems with the youth match engine. Matches starting after 17:35 are delayed.
Edit: Matches have now started the engine will catch up.
24-07-2010 Top Scorer rewards too low? Yes, and no
We have reports that the top scorer rewards being paid out this weekend are too low: 1/10 of the correct value to be precise. However, this problem is only presentational. Please do not contact your GM about this, we will sort out this presentational error once all leagues have ticked through.
18-07-2010 A taste of what is to come
This weekend, we gave you an unplanned taste of some of the changes that are coming to the match engine next season. The updates to how we handle overconfidence and cup experience events, as well as some changes to how Special events are created, went live on Friday, a few weeks ahead of schedule. The effects have been visible in some NT games as well as in the league games this weekend. We are sorry about this, while the code has worked correctly we had no intention of releasing this before we gave you a more detailed presentation of the changes. Before the Cup games this week, these changes will be reversed. In the upcoming season break, we will make a proper release of these changes.
12-07-2010 Database Problems
As some of you may have noticed, we are experiencing problems with the forums and some delays with youth academy matches and updates. This is because our database servers are running at full capacity. We are doing some maintenance on them as I write this, to try and fix the problem. Hopefully everything will be in order soon, but be advised that the site might have to be taken down in order to ensure that they have enough capacity to get the maintenance job done and catch up with updates and matches.
Update : Things are now sorted, and the engine is catching up. Thank you for your patience.
23-06-2010 Lineup interface
For those having problems with the lineup interface where only some of your players show up on the right hand side, if any at all : using the simple lineup interface should work.
We are investigating the problem and will try to fix it as soon as possible.
update : The problem should now be resolved. Using both lineup interfaces should work.
23-06-2010 Problems with disappearing forums
Some of you may have noticed your subscribed public forums disappearing. We are aware of the issue and are investigating it.
Also, sadly your preference settings for those forums are likely lost. You should be able to add them to your list again and sort them.
This problem seems to affect a small number of users.
23-06-2010 Release Notes for June 23rd 2010
Today is release Wednesday.
Match Order Interface:
-We've added + and - buttons on the slider in the substitution tab, to allow for minute by minute setting.
-The reset button also has been changed to clear.
-For teams with players who sport the same name, the initial was added.
-On the finance page, we've eliminated a source of confusion by removing the week number. Now it states only "Last Week" and "This Week".
There were other changes made on the back end that you'll feel but not see, such as implementing version numbers for certain things which will help when you had to clear your cache at times for things to function properly.
It should also be noted that the 15 minute cut off for providing match orders doesn't always work properly. We are aware of the problem and are investigating it.
19-06-2010 New Finances page showing you strange numbers?
There is a problem with the new Finances page showing the wrong numbers (for the previous week). This happens during the weekend to many but not all users. It depends on the difference between when your league has its weekly economy update in comparisson to when the Hattrick Week is officialy incremented to a new week.
We're currently working on a fix for this.
Update: A fix has been released which should now mean that the previous week in the current finances view is displayed with the correct numbers. We will continue to work on this issue and check the other views as well. It may take a few days until all things are settled but most important is that you now can see your current financial status correctly.
16-06-2010 Release Notes for June 16th 2010
Today is release Wednesday and here is what is coming your way :
-There was a bug that protected forwards from getting carded in matches. That has been fixed, they are no longer immuned of naughty behaviour.
-Today we release the new and improved finance page. It should be known that it only shows financial data dating back to week 8 of last season and for fans and sponsors moods dating back to week 13 of last season. That is when we started collecting these informations.
There were a few other tweaks and fixes, but mostly on the back end of things.
14-06-2010 Paypal problems
When creating an order in the shop you are usually able to pay by using Paypal. Due to a software problem we are having problems with Paypal at the moment. We hope this problem will be fixed during the week.
Update: The problem should be fixed now. If you run into problems using Paypal please contact our Customer Services department from the Contact page.
09-06-2010 Release Notes for June 9th 2010
Today is release Wednesday and here are a few fixes coming your way:
Match order interface :
-Some presentational bugs were fix in the normal form.
-On the simple form, in the sub orders, the in and out boxes were wrong for right to left languages. This has been fixed.
-On the simple form, there was a problem with the form interpreting the wrong player as Keeper when trying to change orders. This has now been fixed.
-Now when you place a match order for your youth team, the checkmark should appear both on your match page and the league page. In the past, for away teams, it didn't work.
-The format of the minutes in the countdown was fixed.
-For NT and U20 players, you could see in their stats on the National Team's page what was going to happen in the match they were currently playing. These will now be hidden until the match is over.
-On the transfer market, in some cases the minimum bids prompted were too low. This is now solved.
-From now on, when scouting a player in the academy, if your scout gives you a specialty, it will be indicated on your player's page.
-The insurance premium for injured NT and U20 players will be paid at 21.45 as it should be.
-5 latest logins accessed through the left side menu is now fixed.
-When challenging teams for friendly matches, your session will remember venue (home or away) and match type (normal or cup rules)
And a slew of other minor tweaks and fixes.
02-06-2010 Release Notes June 2nd 2010
Today is release Wednesday and here are a few fixes coming your way:
In the Youth Academy :
-You might have noticed that you now get messages that secondary training has topped for one of your players. That didn't use to happen, it is now fixed.
-In certain circumstances, sending an HT-mail or challenge from the manager's page would, instead, send it to you. This is resolved.
-Editors can now edit articles directly.
-You can now sort by leadership and experience on your players' page.
-There were problems with the latest 5 loggins visible on manager's page. It's now fixed.
On the match order interface :
-Attitude and tactics now also get reset when pressing the reset button.
-You can now sort by category, age, TSI, leadership, first name and last name.
-Category, age and TSI were added to the player card.
-The order of the subs has been switched and now go from top to bottom as opposed to bottom to top previously. In order to help with usability, sub orders have also been numbered now.
-Added the 15 minutes warning to Youth matches and NT matches.
-For non supporters, the default sorting is now last name.
-The presentational bug in regards to formation after a sub was executed is now fixed.
-The problem, after an order, of players playing from normal to normal instead of, for example, towards wing to defensive, has been fixed.
-A few changes to the right hand side of the match report. Added information.
Some other minor fixes and tweaks were also made.
01-06-2010 New name for old style youth squads
We're changing the name of the old youth system (youth squad) to Scouting network. This because the old name could lead to confusion and mix-ups with the youth teams (youth academies).
Please note that this name change will only be made in languages with confusing names (English for example). Many languages already have clear names which aren't too similar, and these languages will naturally keep their current names.
Please also note that even if we have now changed our 'master language version', it may still take a few days before your local language administrator (including English LAs) have had the opportunity to amend the changes.
26-05-2010 Release Notes
Today is release Wednesday and here are a few fixes coming your way :
- Some of you may have noticed, when you had conditional substitutions in a game, it would scramble the order in which your players were listed at the start of the game, giving away possible outcomes to the game. This has been fixed and will no longer happen.
- Your coach will help your team regain organization before extra time if you've suffered confusion.
- You can now send messages and challenges directly from the manager's page, not only from the team's page.
- Experience and leadership are now visible on the players' page.
- Best Players are now visible on the head to head supporter stats page. Since the new engine they weren't.
- For supporters, you can now erase the comments made by your players, by editing to an empty one.
- It was sometimes possible to transfer list a player without him having played a single game, or the right amount of games for your team. This is not possible anymore.
Match Order Interface:
- There is now a check in place that will make sure your captain and setpiece taker are in your starting lineup.
- When editing a lineup, some users were experiencing a hanging rotating star when trying to save. The work around was to delete your subs and start over. This is now fixed.
- Since the new engine, sub orders, attitude and tactics given in a default lineup were not carried out. This has now been fixed.
- There were situations when 16 minutes or so before a game, the engine would reject the orders. This is now back to 15 minutes as it should be.
As the devs were having a sort of bug boot camp, there are other minor fixes and tweaks that were also done.
19-05-2010 Release Notes
Today is release Wednesday and we have a few fixes for you.
As you can see, system infos are now visible on the MyHT page for 7 days. Make sure you check back here, as sometimes there might be important information for you.
In the Match Engine :
When a set piece taker is injured or red carded, the first player available on the penalty takers' list will be replacing him. (It was meant to be that way from the beginning, but it never worked according to plan, now it does)
In the order form :
We've also added an abbreviation to the in coming sub, on the subs/orders tab, that is linked to the position given in the minifield, in advanced conditions.
12-05-2010 Left Forward Training Bug
There has been a bug where forwards played in the left slot didn't receive scoring training. This bug has been in effect since the first match with the new engine. It is now fixed and so training this week is not affected. Form and Stamina were not affected by this bug. Neither was the Youth Academy.
We're sorry to say that there will be no compensation, as that is impossible to do in a fair way for everyone involved.
11-05-2010 Release Notes
This week the release is one day early.
In the match order form :
-There are now abbreviations in the boxes on the field.
-We've added occupied highlights on the minifield in the substitution tab.
In the simple form :
-The substitutions have been completely revamped.
-We've added the shirt numbers for supporters.
05-05-2010 Release Notes
Today is release Wednesday and we've got a few fixes for you.
Fixes for the simple form :
-You can now load lineups from previous matches
-You can now save lineups with names
-You can now sort players
29-04-2010 Server problems the sequel
As soon as the earlier sysinfo went live, the servers went down again. Transfers were stopped at 21.05 and restarted at around 22.00. The affected transfers were extended by 60 minutes this time.
29-04-2010 Server problems
As some of you may have noticed, we've experienced server problems this evening. The transfer engine was stopped at 19.35 and restarted at approximately 21.00. The transfers were extended by 90 minutes.
28-04-2010 Release Notes
Today is release Wednesday and here is what we have coming for you :
In the Order form :
- We've changed the way of saving default lineups. We are back to the good old trusted check mark. More about this in the MyHT
-You now have new sorting attributes, and more are coming.
-We've fixed some compatibility issues with earlier versions of Firefox, that lead to a hanging rotating star.
-You will now have access to your past 4 away lineups and 4 home lineups under the Matches tab on the Lineups button.
In the simple form :
- You can now set a default lineup. By ticking the box at the bottom of the page.
- We've switch the behaviour and new position boxes. It makes more sense this way as the behaviour affects the position, not the other way around.
Lineup page :
- The Captain and Set piece taker swapped places on the lineup page to match the order form. We've also removed the big gap on the lineup page.
- For the sake of consistency, we've disabled the preference which allowed you to flip the old flash order form, because it also affected the lineup page. This feature will eventually be brought back.
In other news :
- The user manual is now up to date
- The new xml files for CHPP applications are now fixed an available.
26-04-2010 Problems booking a youth pool friendly
Some teams are having problems booking a youth friendly via the friendly pool. We're investigating.
Update: This problem is now fixed.
22-04-2010 Two interface fixes
When collecting a previous match order you will now also get the substitutions and penalty takers orders for that match.
We've also fixed a 'left is right' bug in the form for visually impaired.
21-04-2010 Release Notes
-We've changed how things work a bit. For teams who haven't entered a lineup, for example new teams or teams who haven't logged on, a 442 lineup will be made "on the fly" by the engine. So that a Walk Over doesn't happen.
The one important condition that needs to be met for this to happen, is that the lineup needs to be completly empty. If there is as little as one player saved, this functionality will not work.
-Also with regards to some teams fielding 0-0-0 lineups despite having submitted orders. We are adding an extra check, that will notify you if there is something causing your orders to not be accepted by the engine. Wether the error is human (ie yours), or technical (ie ours), if your orders can't be saved, you should get a notification.
- It should also be noted that orders fielding less than 9 players, or without a keeper won't be accepted anymore.
- Formation experience for NT and U20 teams is now showing all formations that the new engine allows.
-Sub orders were shown as "playing normal" in the right panel of the match report, regardless of what the real order was. This has now been fixed and it was only presentational.
20-04-2010 Too strong bots
As some of you may have noticed, we had bot teams with really strong lineups in some of today's cup matches. Their lineups were selected randomly, which lead to stronger players, than usual, entering the pitch. This has now been fixed. This fix takes effect for matches scheduled to start Tuesday evening at 22.00 (HT Time) and there after.
20-04-2010 More stuff for the interfaces
Some stuff has been added and some fixes have been made for the order interfaces.
- Saving a lineup now requires a unique name
- Some fixes for national team coaches (and more will come later today)
A general note: If you experience a hanging rotating star when trying to save your orders, it's most likely because of a sub order has become obsolete. Deleting your subs and putting them in again will solve your problem, until a proper fix is included.
Visually impaired form:
- Subs are now included
- Full names in the dropdowns
Note that the subs part is not in its final shape yet. For now:
- To change behaviour for a player, put him in both the out and in dropdowns.
- For the minutes field: 0 minutes = any minute.
14-04-2010 Release Notes
Lots of things being released on this Wednesday.
There was a bug which caused the swapping of forwards and wingers on the bench. This could lead to the wrong player entering the field. That bug has been fixed. We've swapped them in both stored orders and lineups. So you might want to double check to make sure you have things the way you intended them to be.
The bug causing formation experience not to be updated correctly has now been fixed. It will work for matches being played from now on. Regrettably this fix is not retroactive for the friendlies played before it's release.
There was a presentational bug on formation experience above excellent. You might see your experience go down, but that is only presentational. The true value hasn't changed.
From now on, substitution orders, with wrong behaviour, will be changed to normal and be executed by the match engine.
Latest match played by a player will now be visible on his match page. Training has occurred, this was just a presentational bug.
Fixes in the match order interface :
You are now able to remove penalty kickers.
Lots of presentational issues were fixed for IE
Fixes released for the visually impaired interface :
New header for Tactics
The left is right, right is left bug
Unique players as penalty takers
An IM can now play defensively
Team attitude only shows up when it should
14-04-2010 Cup Reredraw
All cup matches have been redrawn. And this time they should all be correct. Third time's a charm as they say.
We appreciate your patience in these tumultuous times.
14-04-2010 Formation experience
We have an issue with how formation experience is updated for teams that made tactical formation changes during their match. We are working on a solution for this.
14-04-2010 Cup redraw
The Cup was redrawn yesterday evening, but it is still not correct. Another redraw will be made tomorrow. If you expect to play the Cup, please do not book friendlies for next week as they may be cancelled.
13-04-2010 Cup Matches
The matches for the first round of the Cup that have been drawn are wrong. We are working on solving the issue.
But please hold off on booking a friendly until they are drawn again, and corrected.
The transfer engine was stopped at 12:50pm HT time. The deadlines have therefore been extended by 6 hours. For the transfers that happened between 12:25 and 12:50pm, we're sorry to say that we weren't able to stop them in time.
The merging is still taking place. We've run into some hurdles. We hope to have it all sorted as soon as possible. So if your player's names are missing from your match report for instance, this will eventually be sorted.
The preparation of the database for the new engine is taking a little longer than expected. The site is now back up, but you will notice that your player names are still missing in the match reports and that the last match section of your player details page is also empty. We are importing those data from the old format to the new format as I write this. It should be done shortly.
11-04-2010 Relegation and promotion
We've been made aware of problems with the relegations and promotions in some countries. We are investigating the issue.
As well the problem with the Youth matches was found, and the engine is catching up now. Your matches should be played soon.
09-04-2010 New fixes for the both match order forms
Here's a new batch of fixes released today
For the match order form:
- Links to older form (from match preview page)
- Info box covering player list in some languages
- Moving a selected player doesn't remove him from penalty takers
- Orders not send if you save your linep at the same time now fixed
For the form for the visually impaired :
-Team attitude and tactics will now be correct.
-Save Lineup will be a normal button.
-No players in attitude or tactics dropdowns.
A new list of possible improvements should be published soon.
09-04-2010 Bug fixes in new order form for seniors
This post will be continuously updated with information about the bugs that we are aware of in the new order form for seniors. Most importantly, it will also show when we have fixed a bug.
- Substitutions are not working. They are in fact saved in the database, but the code that should read them again when a match order is viewed is not working correctly. Will be fixed ASAP.
- Some links still point to the old order form. These are the links on the match page, in the preview panel and the tabs. This is fixed and will be released Friday morning.
- In the simple form, the dropdownlist for tactics actually contains team attitude values, and also lists all players. Conversely, the attitude dropdown (only visible for non-friendlies) contains tactics values. This is fixed and will be released Friday morning.
- Formation experience was shown as non-existent for 4-4-2 and the new possible formations. This was due to the database not yet having the new starting values stored and of course had no impact since these values will not be used until the matches are actually played with the new engine next week.
07-04-2010 Better star ratings in youth
Many have been concerned on the forums about their youth players getting a much better star rating now (in the new engine). This is however not a bug.
The reason for youth players getting a better rating now is partly because of the changes now, but in fact more due to past changes (up to two year old changes) which have not been included in the youth until now. In particular we have had a star rating change for senior players to better show their true contribution on the pitch, and this change comes into effect in youth now.
Overall all players will get more stars, especially forwards because they got a boost now (on addition to the past changes). Moreover, the increase is also more noticable for multiskilled players than for monoskilled ones.
06-04-2010 Youth update
A summary on problems/bug in youth related to the new engine release:
- The problem with no player names in training reports (and no visible player ratings as well) for matches played earlier than 06.50 today will be taken care of during the night/morning HT-time. This problem is not really related to the new engine, it was caused by a database error.
- Formation experience was only updated partly in matches between 09.00-17.05. This problem is fixed in matches started 17.10 and onwards. We'll see if anything can be done for the affected teams tomorrow.
- Matches with cup rules were played as normal matches. This is fixed, and in effect for matches started after 14.
06-04-2010 Bug in youth matches played 09.00
Because of a bug in the youth matches scheduled to 09.00 HT-time today, all teams played with a 5-5-0 formation. Unfortunately we can not replay these matches, so there is nothing we can do about it now. This bug is now fixed and will not happen again, but we understand that it's not much comfort for those affected by it. :(
Please note that this bug only affected matches starting exactly 09.00 today.
06-04-2010 Some youth info not accessible
Because of an error in a database table some youth match info (player ratings, player names in training reports etc) is not there for matches started earlier than 06.50 today.
This information is not lost - but it will take some time to get it accessable again. We are working on this, but it will probably take all day at least.
31-03-2010 Release Notes
-You will now have to wait 12 hours after having sacked a Youth Academy player to sack another one.
-Also for the Youth Academy, we've now added the new available formations to the list on the training page. You will however not gain nor lose formation experience for 4-4-2 and the new formations before Tuesday 9.00.
*Some of the new interface bugs were fixed, you might want to check the Order interface bug system info to see which ones.
29-03-2010 Match delays
Currently there are some problems with the game engine which are causing tonight's league matches not being played and updates not taking place. We are investigating the situation, but right now do not have an ETA at this time when everything is running as it should again.
Update 2010-03-29 08:00
The problem has been fixed and the game engine is playing all matches that where delayed.
Update 2010-03-29 09:45
All matches have now been played.
26-03-2010 Order interface bugs
Most bugs are now sorted out in this beta, see below. This post will also be updated with the current bug status, just so you know what's reported and recently fixed.
- Fixed a cache problem in Internet Explorer. This cache problem made it look like your lineup wasn't there (you needed to logout and login again to see your order).
If you still experience problems saving your lineup, try clearing your cache.
- In Internet Explorer 7, if you deselect a selected player he doesn't turn back to green in the sortlist.
For improvements (things not yet implemented in the interface), see our post below.
25-03-2010 On our todo list for the new match order interface
As we release the new match order interface to the youth academy as a beta, we thought we'd keep a list of known issues here for you to know what we are working on. The list might evolve, as some of you report new issues to us, so make sure to check back and see what's happening. Happy testing.
on the list for normal interface:
- Player age and shirt number should be amongst the sort criteria
- Positions (IM, CD etc) for the sub boxed (to get a better overview)
- Show occupied positions in minifield
- When selecting a position in the minifield, other relevant sectors should also be selected.*
- Remove non-possible behaviour options for sub (for example offensive keeper)
25-03-2010 On our todo list for the match order form for the visually impaired
The version we are releasing today is an early beta. So we would appreciate your input on it. Feel free to come to the Hattrick Access forum to help us improve the usuability for you. Here you will also find a list of known issues we are working on. Please note that in order to get the new interface you will have to go to your preferences, under Site Preferences and select Match order form for visually impaired.
On the list:
- Default lineup
- Player skills
*This form is also to be used by mobile phones and older browsers such as IE6
18-03-2010 Unbalanced loadbalancer
I'm sure you've noticed the return of webserver numbers in your address bar. With all the performance issues (downtimes, firefox problems, slowness etc) we've experienced in the past month or so, we've now decided to pull the plug on the new loadbalancer. It seems it was the culprit for everything. It just never managed to do what it was meant to do, and the hardware vendor had no immediate solution to this. So we are back to the old, long trusted, method of balancing the load on our servers. The site should be faster than it has been lately and the reliability should be what it ought to be. We might revisit the load balancer solution later on, but for now it was wiser to end the madness. I guess sometimes there is nothing like an old comfy pair of jeans.
Also released this week is a fix for the disappearing matches bug in the live viewer.
17-03-2010 Midnight Blues
We had some downtime between 01 and 02 HT-time, which led to transfers being postponed for one hour. We have some hard love therapy booked with the servers tomorrow morning and hope they will start seeing things our way very soon indeed.
16-03-2010 Nasty Forum bug
For those of you, who experienced the forum disappearing bug this morning: the fix is to stay logged out of Hattrick for 15 minutes and then come back. You should then be able to re-add your forums and reset your forum settings.
The problem was with a webserver cache, 15 minutes should give it time to clear.
Should you keep experiencing this bug, after having tried the fix, feel free to report it to us.
Also, while we are talking of bugs, if you have trouble logging on with Firefox, try clearing the cache of your browser. Closing all tabs. And launching it again. That should do the trick.
10-03-2010 Sorting matches in HT Live
It's now possible for you to sort your matches in HT-Live, so you choose your preferred order. Just hover a match tab and the sorting arrow(s) will appear.
You may need to refresh the cache in your browser in order to see and use the new sorting arrows as intended.
03-03-2010 Behold! A light in the (server) tunnel!
We are now quite sure we have found the reason for the recent server problems, it's because of memory leakage. Something just consumes a lot of memory, and with time the memory level gets so low that it causes the server managing all user sessions to break down - taking the web with it. We're relieved that we found the reason, but at the same time you should also know that it's really hard to find exactly what's causing the memory leakage and it will take time to find it.
But as we now know what's causing the problem we can also take measures against it, to prevent the site to go break down because of it. This is also what we've done now; most of these measures are now active (and more will follow). We don't think you will notice any difference when using the site, and we hope that these measures will put an end to all the breakdowns we've experienced recently.
(That said, exactly what's consuming a lot of memory still has to be found before we can actually guarantee that this problem is out of the world).
03-03-2010 Transfer accessible from all places again
With today's release we fixed the transfer link problem (see below) from yesterday. Apart from that it's not that much more to tell this week, most of our current work is about the upcoming changes (see editorial space) as well as investigating the recent/current server problems.
02-03-2010 Reaching the transfer
Currently there is a problem reaching the transfer page if you go via your team's transfer page or the quicklink (top right). Going via World --> Transfer search (under International) works though.
It should be noted that all links work in some browsers.
27-02-2010 Downtime again
We had yet another downtime today for about 40 minutes. We are having problem with a server that is central to the system but which goes down occasionally and without warning, taking the web with it. We are still working on solving this issue, but in all likelihood we will still have problems today and tomorrow. We will do all in our power to limit further downtime as much as we can, and hope to see a permanent solution by next week.
26-02-2010 Server problem once again
During Friday morning we experienced server problems and some downtime again. Just as last week the server which is managing all user session data was involved (it's almost like it's trying to say that it doesn't like weekends), even though it was not exactly the same problem now.
Because of the nature of this problem we couldn't get a downweb message up at first. The transfer engine was however stopped, and all transfer deadlines during the downtime have been extended.
Needless to say, we will do everything in our power to make everything work as it should. Downtimes like this are not acceptable.
24-02-2010 Release notes
During the week we've got some reports about the final result has been shown in HT Live before the end of the match. When investigating, it turned out it only happened when a user used Livefox (a CHPP add-on). We're quite sure we've now found a solution for this problem, but we'll still keep an eye on this to be totally sure.
Other stuff released today:
- This system info page has now got an archive (link at the bottom of this page), if you for any reason want to reread older messages at some point in the future.
- Fixed a bug which made it impossible to promote youth players who were 17 years and 0 days.
- A bunch of small forum fixes and tweaks.
21-02-2010 Downtime Sunday
Unfortunately, we have had a new episode of downtime today, during the Sunday games. The cause is the same as during Friday and Saturday, the server responsible for managing the user sessions breaks downs and needs a restart. This results in the web servers not accepting new connections, and it looks like the entire site is down (although some people already logged in can keep surfing). Needless to say, this is not acceptable and will be sorted, but so far we have not been able to eliminate the problem. We are sorry for this.
Transfers that had a deadline at around 1400 HT-time have had their deadlines postponed by 2 hours.
19-02-2010 Brief downtime again
We have had two more episodes with our server trouble today. The problem is a server that is handlig the session data of the people online, this server was upgraded yesterday but this seems to have introduced some kind of new problem. We are of course working on solving this. Deadlines of transfers that happened during the second downtime has been postponed by an hour.
19-02-2010 Transfers extended after downtime
Hattrick has been down due to server problems. All transfers during the down time have been extended by 2 hours.
Update: We extended transfers again with another hour after it appeared many users still had problems with logging in. This problem has been solved now.
19-02-2010 Problem with manager license solved
The problem with the manager license (see below) is now solved and all affected teams have got their money.
18-02-2010 No rewards for completing Manager License Challenges
At the moment we are having problems with new teams not receiving money for their completed Manager License Challenges. We are looking into fixing this problem as soon as possible and of course make sure the money is being handed out you are entitled to receive. It is no longer necessary to contact your GMs about it.
17-02-2010 A warm welcome and some release notes
First of all, welcome everyone to our new system information page! We hope you will find it useful. Below you'll find some notes from releases made during the testing phase on Stage. At the bottom there's also the old introduction written for Stage, but it's just as valid today.
- Injuries and cards are now always visible on the player page, even during matches. Card and injury status are updated after the match.
- A notification on the player page (and on the transfer) informs you about if the player's team is currently playing a match.
- League position, winning streak etc will also always be visible on the team page (plus an alert if the team is playing a match).
The above improves two things: Fair play on the transfer (some managers sold their injured players during their match when injury status used to be hidden) and the end of different spoilers where you could see the match outcome before it was finished.
Apart from the above today's relase also includes a bunch of small forum fixes and naturally also the release of this page and blog.
While talking about this blog, it's also worth mentioning that the LAs are now able to translate our system information. That said, we consider any translation of this blog as a very voluntary task. So, if you can read this in another language than English - praise your LAs accordingly.
04-02-2010 Some changes to HT Live in this week's release
Among the code released this week there were some changes and improvements to HT Live:
- Penalty shoot-out goals are now added to the results on the match tabs
- New countdown for live games.
- Match result becomes bold when the match is finished.
- Solved the problem with WO games not showing the correct result in match tabs
We've also fixed the presentational problem on the your transfer bid page, where the mother club fee was not shown.
20-01-2010 Release notes
New code released today, but more importantly we've made a change to fix the problem with late matches in USA (match reports being 20-25 minutes delayed). We've now reschuled some other updates, which most likely caused the delays.
Apart from that:
Cup history display problem for the last two seasons fixed.
Promotion texts (team was promoted, for example) turned up in the series history, now removed.
NT coaches are now able to see the player development for the NT players.
Fixed a bug which made it possible to set up a youth friendly in the youth season break.
And a bunch of other small fixes and changes...
14-01-2010 Release notes
Among the code released yesterday, these things are worth mentioning:
A problem in the league dropdown on the signup page made a few users end up in a the Berat region in Albania (instead of a region in their own country). This is now fixed.
Fixed a display issue (when selling your own youth player) on the detailed bid overview.
Iraqi flag updated.
Implemented a user suggestion; you now get information about your current supporter slots as well as your maximum supporter slots on the supporter page.
Fixed a bug which caused the removal of inactive stage users to malfunction.
14-12-2009 Where are the qualification matches?
The creation of the qualification matches has been delayed. We're working on it and we hope they will start to appear later today but it will be a while before everybody has their qual game visible.
02-12-2009 Release notes
Among the code rleased today we find...
A fix for the login procedure. Some couldn’t login with their first attempt, this should now be fixed.
Rule update concerning coin toss in NT/U20 World cup.
A fix for press announcements which wasn’t updated on the region page.
For former Supporters avatars will not be shown anymore.
HT-ML tags now work in youth academy press announcements.
Fixed issue with “reply to all”
25-11-2009 Release notes and short introduction
We regularly release new code but we usually only tell you about new releases when they come in shape of a new (and big) feature. What we want to do here (besides try to keep you posted on current issues and so on) is to write release notes informing you about some of the things we’ve been up to.
Not everything we release is worth mentioning, it might be something deep down in the system or rather abstract things only interesting for a select few geeks out there, so only a fraction of our ongoing work will be highlighted in this way but we hope you find it interesting to see a bit of what is happening.
Releases of bigger features, new rules and so on will still be presented on My Hattrick whereas here we can mention the smaller things that often are ever so important. Some weeks it is a long list, others it is just a short one depending on what we’ve been up to.
Released earlier today:
A new feature making it possible for you to report a banner that is inappropriate or perhaps carries malware. You’ll find this feature at the bottom of every page.
A new preference among the team settings making it possible to say no to extra promotion (see the recent editorial “Bots to the bottom”).
Fixed links to youthteams on a few pages where some youthteamIDs got confused with national teamIDs.
Better info about team name change and the costs connected to it (in the manual and in teamsettings page).
A bunch of various tweaks to boost performance here and there.