... if you experience something else, please report it
8-16-2016 Release notes 15th August
The following fixes and improvements have been released:
• Fixed loyalty in pre-match which was shown incorrectly previously.
• You have now full access to style of play in the Lineup Simulator without a Tactical Assistant
• We have added forum tags for national teams.
• Mentors can now see scout reports on youth academies.
• When searching for a youth league, they are now sorted by first match date instead of by name.
We also released various bugfixes regarding the new Live experience.
8-10-2016 Update on the time when NT, U20 and Hattrick Masters matches are simulated
As you may know, match orders cannot be sent 20 minutes before the match. We do this, in order to have time to simulate the upcoming matches. However, National Team, U20 and Hattrick Masters matches were simulated only a couple of minutes before the match. From now on, these matches will be simulated the same minutes in advance as all other matches.
8-1-2016 Additional time
All ladder, single and tournament matches from 14:46 (CET) today and onwards have the possibility of additional time at the end of the match. Matches that go into overtime will have a 5 minutes break during which players can recover a little bit.
7-12-2016 Update on delayed matches and unknown players
The last few weekends, we had delays on matches and players without an actual player name, calling "unknown player" instead.
Yesterday we spent the whole day running analysis and optimisations to try to avoid this from happening again.
We're making a lot of improvements on the site in general, but mostly while matches are played, and we'll have someone online on Saturday to both see how our improvements are working out and to catch any other potential issues "live".
So, this is top priority for us now and we're doing our best so it doesn't happen again.
We apologise for any inconvenience caused.
7-11-2016 Login issues
This morning some users experienced issues when trying to log in because of a server problem. We stopped transfers as soon as we could.
Now the problem has been solved and all transfers that should have taken place between 07:30 and 09:30 HT Time have been extended by 2 hours.
We apologize for the inconvenience.
7-9-2016 Delayed matches and unknown players
Unfortunately, we have issues with HT Live and several league games with delays. We are trying to fix it as soon as possible. It is not necessary to inform your Game Masters about problems related to this.
In some leagues, league tables haven't been updated and finished match reports from today show up without player names, instead calling all players "Unknown Players". This is due to delayed batch updates, which will have to be run manually. It does not affect the game, results or training in any way so please have patience with this presentational error until we have a chance to fix it.
We apologise for any inconvenience caused.
7-5-2016 New draw on Hattrick Masters
We had some technical issues during the last update on Hattrick Masters and several teams ended up with multiple scheduled matches for the next round. We did the draw again to fix the problem. If you have already sent your orders, you should do it again. Thank you for your understanding.
6-22-2016 Downtime this morning
Earlier this morning, we encountered a technical issue with one of our servers and the site was down. We acted as soon as possible to stop the transfers and we have extended all between 07:30 and 10:00 HT Time by 3 hours. Thank you for your understanding.
6-11-2016 We have some servers issues that we are working on...
We received a few reports about Application Errors during login process. Some of our servers behave abnormal. We are working on it, but until then, if you encounter any issues, try to refresh the page a couple of times to get into another web server.
6-9-2016 Release notes 8th June
Stamina will from now on be calculated correctly for players who started after the first half and when the match goes to extra time. Many more small fixes were released to improve your Hattrick experience.
Also we will now show when your National Teams are playing a match and released several other new features regarding the National Teams of which we spoke of in our latest editorial.
5-21-2016 Unknown Players
In some leagues finished match reports from today show up without player names, instead calling all players "Unknown Players". This is due to delayed batch updates, which will have to be run manually. It does not affect the game, results or training in any way so please have patience with this presentational error until we have a chance to fix it.
4-19-2016 Friendly matches delayed
Unfortunately, we have issues with HT Live and friendly matches from around 18:20. We are trying to fix it as soon as possible. It is not necessary to inform your Game Masters about problems related to this.
We apologise for any inconvenience caused.
Update: The problems have been solved now and any unfinished matches will catch up in the coming hours.
3-15-2016 Release notes 15th March
For the Match order sandbox the default team orders (subs) are now loaded upon page load. Also we updated training estimation to take the assistant trainer "new" effect into account.
We fixed the banner report functionality and at the same time made it possible to report the side aquare banner.
2-23-2016 Transfer market was down
Yesterday, about 03:15 at night, our Internet connection went down because of planned maintenance work at our Internet service provider. A week ago, we added a feature which automatically stops player transfers when we have technical problems. However, the part of the feature that was meant to alert us about this did not work as planned. We have started all the transfers now and you should be able to make transfers again.
2-22-2016 Match archives restored
The match archives has now been fully restored, which means all historic match data should now be available to read on the site. We will now be able to work on the recreation of pending previous club money, which we hope will be sorted out on the next few days at most.
2-18-2016 [Update] Match archive restore done, but...
We have now performed the backup restore of the missing match archive data, and it went well. We are still not finished though, since we are talking about 2 billion lines of text that now has to be reinserted into our archive database all over again. This will take approximately two days (a little over 50 hours remaining right now).
When it is done, we will try to complete all delayed "previous club" transactions. Also, all match related data should then be back to normal again. Thank you for your patience.
2-17-2016 Update on match archive
We are still working on restoring the match archive for Seasons 56 to 60, which are currently unavailable. This could still take a few days to complete. While the backup is restored, previous club money will not work, however we plan to try to to run these transactions retroactively when the match archive is back up. We cannot guarantee that this will work perfectly, we haven’t done it before, but we will do our very best to make sure no team loses out because of this. Mother club money continues to works as usual. We hope for your patience while we resolve this.
2-16-2016 Match archives on the loose
During the pre-season cleanup the match archive for seasons 56 to 60 went missing. We are now working to restore them from backup. This will have absolutely no effect on any game mechanics in Hattrick (including training) and it poses no issues for the seasons that is about to kick off, but, for a few days this data will be unavailable to read on the web. We may be able to get some of the more recent data available in just a few hours, if so we will make it available immediately.We are sorry for this, of course, and we hope it will be resolved shortly, without causing you too much concern.
2-10-2016 Downtime and transfers
Yesterday Hattrick was down for several hours due to technical problems at our ISP which began around 18.30 and which were not solved until around midnight. The downtime was out of our hands but we are very sorry for the fact that it happened, and especially for the delays in games to those users who participate in our Supporter Week Trophy.
What did go wrong on our end yesterday, however, was that we did not stop the transfer engine as we normally do when we have downtime on the site, which means many transfer auctions finished despite there being no bidders around to bid on them, resulting in losses to the selling teams. We have always had the policy to not compensate in cases like this, because we have not had the means to make a fair estimate of the loss. But this time we would like to change policy and look into compensating the users that have lost out. We have recently taken into use a new algorithm for analysing market prices and we think this can help us reach a fair (if not perfectly fair) compensation. We do ask users involved to be patient as it could take few days before everyone receives any money.
This will apply to all transfers where the player in question had any bids when the site went down, and where the bidding finished while the site was down. We are excluding very low value players (less than 10 000 EUR) from compensation.
We are also working on a solution for transfers to automatically suspend when there are unexpected downtime on the site. Until this new functionality is fully calibrated, we may see the transfer market suspend even when there is no "real" downtime, but hopefully we can have fairly soon have this as a security measure in place so that what happened yesterday won't happen again.
Because of some problems during maintenance in our Data Center, it was not possible to connect to our site for almost an hour this morning. All transfers with a deadline between 11:29 and 12:35 HT Time have been extended by 90 minutes.