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System information

The health of Hattrick as we know it

Healthy
Game engine
Healthy

Healthy
Transfer market
Healthy

Healthy
Forum
Healthy

Healthy
Infrastructure
Healthy

Healthy
CHPP
Healthy

Healthy
Mobile
Healthy

... if you experience something else, please report it.

What's up?

12-15-2017 Old match engine

All matches (except youth, ladder and tournament matches) will use the old match engine until Monday morning. We replaced it so that NT and U20 matches will not have any issue with the new special events.

12-15-2017 Problems with youth matches

Yesterday we had some problems with the youth match engine which resulted in many matches being played with incorrect lineups, something which also affected the training. This issue was fixed yesterday. Today we've been trying to find a way to fix the data and training, but unfortunately we've been unsuccessful. This means that the matches stay as they were played. Training has not been lost, but it has been applied according to those faulty lineups. We offer our sincerest apologies for this inconvenience.

12-14-2017 Release notes 14th December

Today we released improved loading time (no spinner) for the matchorder and team analyzer pages.

12-9-2017 (Fixed) No matches yet for the next Generation Cup round

Next round of Generation Cups hasn't been created. We are investigating the reason and will fix it as soon as possible.

We are sorry for the inconvenience this may have caused you!

Edit: We created the matches for next round and we will keep any eye during the weekend if it happens again.

12-4-2017 New matches schedule for the Generation Cups

Due to the high amount of participants on the Generation Cups, we had to change the schedule and add 5 minutes break between the tournaments. All new match times are available now on the main tournament's page.

We are sorry for the inconvenience this may have caused you!

11-23-2017 Short downtime

At 14:00h (CET) there will be a short downtime of approximately 20 minutes because of some maintenance to our database server. Transfers with a deadline during the downtime will be extended.

Update 14:20h (CET): All transfers with a deadline between 14:03h and 14:20h have been extended by 30 minutes.

9-28-2017 Changes on NT & U20 matches

Last week, we ran a poll on the National Coaches forum about the duration of the closed window before the matches. The option to increase the “fog of war”, as it is called in the fora, won by 65%. Starting next week (6th October 2017), all related data of NT and U20 teams will not be available in public for 8 hours instead of 4 hours.

9-22-2017 Fixed bugs and improvements on the match orders page

Today, we released a new version of the match orders page with the following fixed bugs and improvements:

1) Bug: You couldn't remove a player from the set piecers tab
2) Bug: Fixed several minor presentational issues on lineup, team orders and review tab
3) Improvement: Potential skill wasn't visible on Youth players if you had enabled the text only from the site preferences. You can see it now as a background skill bar
4) Improvement: We gave another try to the hovering player card behaviour. Now when you hover on a player, there will be a fixed card on the bottom of the list.
5) Improvement: We added the fixed player card on team orders tab as well

If you have any issue with the changes, you might need to clear your browser cache first.

9-18-2017 Downtime September 18

This night and morning Hattrick experienced downtime due to maintenance work carried out by our network provider. The work was rescheduled from a previous time, and was supposed to take less than one hour. But something went wrong and we were down for much longer than that. The fact that this was a rescheduled downtime led to our failure of alerting you ahead of time that this was happening. We are sorry for this, and of course also for the downtime itself, even though we had less ability to control this.

On the brighter side of things, transfers did not process during this downtime. All transfers with deadline after 02.08 HT-time are still open, and we will extend their deadlines. Transfers with deadlines between 02AM and 09AM will be extended by 12 hours, transfers with deadlines after that by 6 hours. We will also extend the deadlines of transfers happening between now and 15.00 HT time by three hours, to make sure users have time to make it back to the site and bid.

There might be some things on the site that are delayed in addition to this, such as league tables which are now in a queue to synch up. But most things should work as they are intended.

Welcome back!

9-13-2017 Mobile sub orders issue

Currently there are some issues with repositioning players on sub orders through the mobile app, whereas the desktop version works as it should. We will fix this problem tomorrow.

9-8-2017 Release notes 8th September

The following fixes and improvements have been released:

• We have release many improvements for mobile as well as other improvements and general bug fixes based on your feedback regarding the new match order page.
• We have decreased the initial load on the team analyzer for Supporters from 16 to 8 weeks. The maximum possible for Supporters remains unchanged at 32 weeks.

8-28-2017 Updates on new match orders page

During the weekend, we gathered feedback about what we can do to improve the user's experience on the new match orders page. We worked on it today and we plan to do another batch of improvements next week. In specific:

Improvements:
- We added the option to sort by all skills
- Skill level names are now shown as text, when hovering over a skill bar
- If you have a default lineup or if you have already sent orders for a match, you will enter the match order form on the second tab 'Lineup' during the initial loading of the page. If a player is missing in your saved lineup (due to being sold or fired), the first tab will be opened instead, prompting you to load another lineup or start over from scratch.
- We have removed the salary from the detailed player's card to reduce the visual clutter a little bit.
- Player cards will be expanded automatically when you hover over them in the Collapsed view mode. However, to enable this behaviour, you need to move the mouse to the right and hover over the form meter. This way, you can use the Player list without automatic expanding of the player cards, by scrolling down the left side, over the player names, or you can choose to do it with player card expansion, on the right side of the list. If you have enabled expansion and move out of the player list, it will be disabled, to reduce the impression of a " jumpy" interface. In addition, we enabled the hover effect on field and bench's players
- To clarify the individual order process, we have added a shadow background to the player currently selected. We also inverted the arrow colors. The new background should make the edges between players clearer and reduce the risk of mistakenly deselecting a player you are focusing on.

Fixed bugs:
- Shorting by shirt numbers didn't work on Youth Academy
- Shorting by category had different order on match orders page compared to the players page
- Training mode didn't work if your mid-week match was a cup match

6-1-2017 Paypal issue

Currently it is not possible to successfully pay through Paypal for purchases done in the shop. We are investigating with our payment provider why this happens and to try to solve this problem as soon as possible.

If possible please choose another payment method until we have resolved this issue. We apologize for any inconvenience caused.

5-28-2017 Saturday downtime

On Saturday night, the site was unreachable for about one and a half hour, between 22.30 and 23.45 HT-time. This was due to a power failure in the colocation facility which cause the whole network to go down.

The Hattrick servers were never affected but since we could not reach the site ourselves, we were not able to pause the transfer market during the downtime. Once the site was up again, we postponed upcoming transfers for 90 minutes to give users a chance to return to the site.

We are sorry for the inconvenience this may have caused you!

5-9-2017 Delays on cup matches

Unfortunately we are facing severe delays for the cup matches. We will look into the problem and try to solve it is as soon as possible. Our apologies for the inconvenience.

Update: Everything should work fine now. Just need some time to catch up with the matches.

4-28-2017 Hattrick International prize money

Please be aware that a number of teams that joined Hattrick International this week have received prize money that were awarded to the previous team. If you received money for last season, which you did not participate in, please do not spend this money. If you already did, stay tuned for how we will adjust your money and any transfers you may already have done. We may also delete bids in live auctions in some cases.

UPDATE: The wrongly distributed prize money has now been withdrawn from the teams in question. Since most teams had not used the extra money, nothing will change for them. We have identified a very small number of teams that have overspent, they will be offered a chance to cancel their purchases to avoid bankruptcy.

4-25-2017 Player ratings fix

Since long time there was a bug in how we presented the average player ratings, so the end of the match had a lot more weight than any other minute. This is why people thought that the player ratings were from the end of the match, when in fact they were supposed to be an average. Now we have really taken them from the end of the match, which means that in general the ratings will be perceived as lower because of the stamina impact.

4-25-2017 Golden ticket activation

We have received several issues about the Golden ticket activation and the team assignment. Some users couldn't activate the ticket, but a fix will be online in the next few minutes. If you still have a problem, please try again in a while. Other users reported that they lost access right after they got the new team. This will be fixed during the day, but unfortunately, you will have to apply again. Finally, none of the new Golden ticket teams will promote to Division V, regardless of the league position of the botified team they replace.

3-23-2017 Release notes 23rd March

The following fixes and improvements have been released:

• On the team cup page, you can now see how many rounds are still left.
• A few bug fixes for HT-Live and the Team Analyzer.
• We fixed a problem with saving the lineup for official matches.

3-20-2017 Matches delayed during the weekend

During the weekend, we had delays on youth, league and tournament matches. While we were fixing some of them, we only found the source of the issue today. All have been fixed now, but youth matches will need a couple of hours to catch up.


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