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System information

The health of Hattrick as we know it

Healthy
Game engine
Healthy

Healthy
Transfer market
Healthy

Healthy
Forum
Healthy

Healthy
Infrastructure
Healthy

Healthy
CHPP
Healthy

Healthy
Mobile
Healthy

... if you experience something else, please report it.

What's up?

12-5-2016 Release notes 2nd December

The following fixes and improvements have been released:

• You can no longer join a youth league if you have a friendly match too close to the first league match, to avoid training loss.
• We finally fixed the clones bug!
• The issue when joining the friendly pool which sometimes returned an error for no reason has been fixed.
• The issues with training reports, which sometimes were redundant or skipped reporting a skill have been fixed.

• We now also inform in your team events when you accept a player to your academy and when you promote a player.

11-26-2016 Missing financial reports

We found the bug that caused the missing financial reports on several teams. The problem occurred after the actual financial update, while we were creating the presentational report only. As a result, the cash on your account is correct. We will work on Monday to retrieve all the available lost data for the financial overview. Sorry for the inconvenience.

11-12-2016 Delayed matches

We have delays on matches today starting with Taiwan at 05:00. All the leagues after that have been affected. We have already found the issue behind the delay and the fix is on it's way. Thank you for your understanding.

11-9-2016 Release notes 9th November

The following fixes and improvements have been released:

• We've added different themes to the switch club bar, even if you don't have a club theme.
• Training events in the dashboard have been restructured, so they're shown for both teams. We also restructured the team events box in the dashboard so they're grouped by date, shown by team and scrollable.
• If your stadium has hosted any matches that are played on neutral ground, such as national team matches, you will now be able to to see that on your stadium page. At the same time we've made your stadium usage visible to everyone.

10-28-2016 Browser notifications

It is now possible to activate browser notifications for matches that you follow in the Live Viewer. If you do, you will be notified of new events even if you are browsing in another browser tab or if the browser is in the background.

If you want this, you may need to give permission several times since we need one for each server. If you don't want, it should be enough to reject it only once. A more detailed announcement will be released next week, but we wanted to give a quick heads up as the feature goes live immediately.

10-11-2016 Release notes 11th October

The following fixes and improvements have been released:

• The scouts in Youth Academy. When you search for any player type, you will have a chance to get a fantastic talented player. You are still able to find a great player in a specific type, but the maximum potential in his skills will be lower.
• Stadium in neutral matches. We had many cases where the chosen arena in neutral matches wasn't the optimum or was downgraded recently to a smaller one. Since, there wasn't something that participants could do, we make it possible for the fans to get their own portable seats on matches that could handle more visitors than the maximum per seat type.

10-6-2016 Application errors and delay on updates

We had several reports earlier today about application errors around the site and delay on team updates. We found the problem and fixed it. Things are catching up and you will be available to enjoy your team again soon.

9-8-2016 Lost training

Because of the issue with 'unknown players' yesterday, unfortunately players who played a midweek match in Bolivia, Angola and Tanzania didn't receive training as their data got lost and which we are unable to restore. Affected players who played during the weekend matches will naturally receive their training for that. We apologize for any inconvenience caused.

9-7-2016 Unknown Players on Tuesday's matches

In some finished match reports from yesterday matches, players show up without names, instead calling all players "Unknown Players". It does not affect the game, results or training in any way so please have patience with this presentational error until we have a chance to fix it.

8-30-2016 Release notes 30th August

The following fixes and improvements have been released:

• Stadium attendance is now visible for all.
• The checkbox on the matches page will now remember your last choice on whether to show tournament matches or not.

Apart from this we released various minor bugfixes and improvements regarding the new Live experience.

8-16-2016 Release notes 15th August

The following fixes and improvements have been released:

• Fixed loyalty in pre-match which was shown incorrectly previously.
• You have now full access to style of play in the Lineup Simulator without a Tactical Assistant
• We have added forum tags for national teams.
• Mentors can now see scout reports on youth academies.
• When searching for a youth league, they are now sorted by first match date instead of by name.

We also released various bugfixes regarding the new Live experience.

8-10-2016 Update on the time when NT, U20 and Hattrick Masters matches are simulated

As you may know, match orders cannot be sent 20 minutes before the match. We do this, in order to have time to simulate the upcoming matches. However, National Team, U20 and Hattrick Masters matches were simulated only a couple of minutes before the match. From now on, these matches will be simulated the same minutes in advance as all other matches.

8-1-2016 Additional time

All ladder, single and tournament matches from 14:46 (CET) today and onwards have the possibility of additional time at the end of the match. Matches that go into overtime will have a 5 minutes break during which players can recover a little bit.

7-12-2016 Update on delayed matches and unknown players

The last few weekends, we had delays on matches and players without an actual player name, calling "unknown player" instead.

Yesterday we spent the whole day running analysis and optimisations to try to avoid this from happening again.

We're making a lot of improvements on the site in general, but mostly while matches are played, and we'll have someone online on Saturday to both see how our improvements are working out and to catch any other potential issues "live".

So, this is top priority for us now and we're doing our best so it doesn't happen again.

We apologise for any inconvenience caused.

7-11-2016 Login issues

This morning some users experienced issues when trying to log in because of a server problem. We stopped transfers as soon as we could.

Now the problem has been solved and all transfers that should have taken place between 07:30 and 09:30 HT Time have been extended by 2 hours.

We apologize for the inconvenience.

7-9-2016 Delayed matches and unknown players

Unfortunately, we have issues with HT Live and several league games with delays. We are trying to fix it as soon as possible. It is not necessary to inform your Game Masters about problems related to this.

In some leagues, league tables haven't been updated and finished match reports from today show up without player names, instead calling all players "Unknown Players". This is due to delayed batch updates, which will have to be run manually. It does not affect the game, results or training in any way so please have patience with this presentational error until we have a chance to fix it.

We apologise for any inconvenience caused.

7-5-2016 New draw on Hattrick Masters

We had some technical issues during the last update on Hattrick Masters and several teams ended up with multiple scheduled matches for the next round. We did the draw again to fix the problem. If you have already sent your orders, you should do it again. Thank you for your understanding.

6-22-2016 Downtime this morning

Earlier this morning, we encountered a technical issue with one of our servers and the site was down. We acted as soon as possible to stop the transfers and we have extended all between 07:30 and 10:00 HT Time by 3 hours. Thank you for your understanding.

6-11-2016 We have some servers issues that we are working on...

We received a few reports about Application Errors during login process. Some of our servers behave abnormal. We are working on it, but until then, if you encounter any issues, try to refresh the page a couple of times to get into another web server.

6-9-2016 Release notes 8th June

Stamina will from now on be calculated correctly for players who started after the first half and when the match goes to extra time. Many more small fixes were released to improve your Hattrick experience.

Also we will now show when your National Teams are playing a match and released several other new features regarding the National Teams of which we spoke of in our latest editorial.


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