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System information

The health of Hattrick as we know it

Healthy
Game engine
Healthy

Healthy
Transfer market
Healthy

Healthy
Forum
Healthy

Healthy
Infrastructure
Healthy

Healthy
CHPP
Healthy

Healthy
Mobile
Healthy

... if you experience something else, please report it.

What's up?

9-28-2017 Changes on NT & U20 matches

Last week, we ran a poll on the National Coaches forum about the duration of the closed window before the matches. The option to increase the “fog of war”, as it is called in the fora, won by 65%. Starting next week (6th October 2017), all related data of NT and U20 teams will not be available in public for 8 hours instead of 4 hours.

9-22-2017 Fixed bugs and improvements on the match orders page

Today, we released a new version of the match orders page with the following fixed bugs and improvements:

1) Bug: You couldn't remove a player from the set piecers tab
2) Bug: Fixed several minor presentational issues on lineup, team orders and review tab
3) Improvement: Potential skill wasn't visible on Youth players if you had enabled the text only from the site preferences. You can see it now as a background skill bar
4) Improvement: We gave another try to the hovering player card behaviour. Now when you hover on a player, there will be a fixed card on the bottom of the list.
5) Improvement: We added the fixed player card on team orders tab as well

If you have any issue with the changes, you might need to clear your browser cache first.

9-18-2017 Downtime September 18

This night and morning Hattrick experienced downtime due to maintenance work carried out by our network provider. The work was rescheduled from a previous time, and was supposed to take less than one hour. But something went wrong and we were down for much longer than that. The fact that this was a rescheduled downtime led to our failure of alerting you ahead of time that this was happening. We are sorry for this, and of course also for the downtime itself, even though we had less ability to control this.

On the brighter side of things, transfers did not process during this downtime. All transfers with deadline after 02.08 HT-time are still open, and we will extend their deadlines. Transfers with deadlines between 02AM and 09AM will be extended by 12 hours, transfers with deadlines after that by 6 hours. We will also extend the deadlines of transfers happening between now and 15.00 HT time by three hours, to make sure users have time to make it back to the site and bid.

There might be some things on the site that are delayed in addition to this, such as league tables which are now in a queue to synch up. But most things should work as they are intended.

Welcome back!

9-13-2017 Mobile sub orders issue

Currently there are some issues with repositioning players on sub orders through the mobile app, whereas the desktop version works as it should. We will fix this problem tomorrow.

9-8-2017 Release notes 8th September

The following fixes and improvements have been released:

• We have release many improvements for mobile as well as other improvements and general bug fixes based on your feedback regarding the new match order page.
• We have decreased the initial load on the team analyzer for Supporters from 16 to 8 weeks. The maximum possible for Supporters remains unchanged at 32 weeks.

8-28-2017 Updates on new match orders page

During the weekend, we gathered feedback about what we can do to improve the user's experience on the new match orders page. We worked on it today and we plan to do another batch of improvements next week. In specific:

Improvements:
- We added the option to sort by all skills
- Skill level names are now shown as text, when hovering over a skill bar
- If you have a default lineup or if you have already sent orders for a match, you will enter the match order form on the second tab 'Lineup' during the initial loading of the page. If a player is missing in your saved lineup (due to being sold or fired), the first tab will be opened instead, prompting you to load another lineup or start over from scratch.
- We have removed the salary from the detailed player's card to reduce the visual clutter a little bit.
- Player cards will be expanded automatically when you hover over them in the Collapsed view mode. However, to enable this behaviour, you need to move the mouse to the right and hover over the form meter. This way, you can use the Player list without automatic expanding of the player cards, by scrolling down the left side, over the player names, or you can choose to do it with player card expansion, on the right side of the list. If you have enabled expansion and move out of the player list, it will be disabled, to reduce the impression of a " jumpy" interface. In addition, we enabled the hover effect on field and bench's players
- To clarify the individual order process, we have added a shadow background to the player currently selected. We also inverted the arrow colors. The new background should make the edges between players clearer and reduce the risk of mistakenly deselecting a player you are focusing on.

Fixed bugs:
- Shorting by shirt numbers didn't work on Youth Academy
- Shorting by category had different order on match orders page compared to the players page
- Training mode didn't work if your mid-week match was a cup match

6-1-2017 Paypal issue

Currently it is not possible to successfully pay through Paypal for purchases done in the shop. We are investigating with our payment provider why this happens and to try to solve this problem as soon as possible.

If possible please choose another payment method until we have resolved this issue. We apologize for any inconvenience caused.

5-28-2017 Saturday downtime

On Saturday night, the site was unreachable for about one and a half hour, between 22.30 and 23.45 HT-time. This was due to a power failure in the colocation facility which cause the whole network to go down.

The Hattrick servers were never affected but since we could not reach the site ourselves, we were not able to pause the transfer market during the downtime. Once the site was up again, we postponed upcoming transfers for 90 minutes to give users a chance to return to the site.

We are sorry for the inconvenience this may have caused you!

5-9-2017 Delays on cup matches

Unfortunately we are facing severe delays for the cup matches. We will look into the problem and try to solve it is as soon as possible. Our apologies for the inconvenience.

Update: Everything should work fine now. Just need some time to catch up with the matches.

4-28-2017 Hattrick International prize money

Please be aware that a number of teams that joined Hattrick International this week have received prize money that were awarded to the previous team. If you received money for last season, which you did not participate in, please do not spend this money. If you already did, stay tuned for how we will adjust your money and any transfers you may already have done. We may also delete bids in live auctions in some cases.

UPDATE: The wrongly distributed prize money has now been withdrawn from the teams in question. Since most teams had not used the extra money, nothing will change for them. We have identified a very small number of teams that have overspent, they will be offered a chance to cancel their purchases to avoid bankruptcy.

4-25-2017 Player ratings fix

Since long time there was a bug in how we presented the average player ratings, so the end of the match had a lot more weight than any other minute. This is why people thought that the player ratings were from the end of the match, when in fact they were supposed to be an average. Now we have really taken them from the end of the match, which means that in general the ratings will be perceived as lower because of the stamina impact.

4-25-2017 Golden ticket activation

We have received several issues about the Golden ticket activation and the team assignment. Some users couldn't activate the ticket, but a fix will be online in the next few minutes. If you still have a problem, please try again in a while. Other users reported that they lost access right after they got the new team. This will be fixed during the day, but unfortunately, you will have to apply again. Finally, none of the new Golden ticket teams will promote to Division V, regardless of the league position of the botified team they replace.

3-23-2017 Release notes 23rd March

The following fixes and improvements have been released:

• On the team cup page, you can now see how many rounds are still left.
• A few bug fixes for HT-Live and the Team Analyzer.
• We fixed a problem with saving the lineup for official matches.

3-20-2017 Matches delayed during the weekend

During the weekend, we had delays on youth, league and tournament matches. While we were fixing some of them, we only found the source of the issue today. All have been fixed now, but youth matches will need a couple of hours to catch up.

3-16-2017 Release notes 16th March

This time mainly changes in the background of which performance improvements for the team analyzer is the most important one.

3-10-2017 Match order bug

This week we had a bug where orders saved for the Away team could result in an empty substitution bench for the Home team, as well as all planned substitutions being invalid.

This bug has ONLY affected match orders for Tournaments, Ladders and Single Matches - no other matches are affected, including no League or Cup games.

The bug would only occur for match orders saved through our Stage server between Wednesday 17.00 HT-time and Thursday 10 AM HT-time. All in all a few hundred matches are affected.

If you are involved in a Tournament, Single Match or Ladder match in the coming week, please verify that your orders look OK. The actual bug has now been fixed and any new match orders saved (on Stage or elsewhere) will be working as intended.

2-17-2017 Changes on Quick and Pass Special Event

Last week, we fixed an old, reported bug on the Match Engine, about the "quick rush and passing to another player" special event. Contrary to the rest of the offensive events, this one could be finished only by a forward. We tested the code during the week and now, both wingers and forwards can be the ball receivers.

1-16-2017 Delay on scheduled maintenance

This morning we closed the site for a scheduled maintenance, which unfortunately took a lot longer than expected. We had no choice but to wait until this update was completed until we could open the site again. Now, at least, we are back up and everything is working fine. Transfers have been postponed a full 24 hours because of this downtime. Also, teams that entered Hattrick International in league level 5, instead of league level 6, have now been moved to the correct place.

Enjoy the new season!

1-14-2017 Confirmed bug on Hattrick International league

We have several reports for new assigned teams in division V for Hattrick International League, while all of them should start from division VI. It is confirmed as a bug and we will move every team to VI as soon as possible. From now on, new teams will be assigned on VI. We try our best to solve it before Monday, but we ask for your patience until then.

12-16-2016 Database issues

Because of some database issues our site was hard to reach or not at all. These problems have now been solved. Transfers with a deadline between 12:34 and 13:22 CET have been extended by 90 minutes.

We apologize for any inconvenience caused.


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