System information archive

Hattrick was down for several hours yesterday due to technical problems at our ISP. The problems began around 18:30 and were solved around midnight. While the downtime was out of our hands, we are very sorry for the fact that it happened, especially for the delays in games to those managers participating in the Supporter Week Trophy.

What did go wrong on our end yesterday, however, was that we did not stop the transfer engine as we normally do when we have downtime on the site. This means many transfer auctions finished despite there being no managers online to bid on them, resulting in losses to the selling teams. We have always had the policy to not compensate in cases like this, because we have not had the means to make a fair estimate of the loss. But this time we would like to change policy and look into compensating the managers that lost out. We have recently begun using a new algorithm for analyzing market prices and we think this can help us reach a fair (if not perfectly fair) compensation. We do ask the managers involved to be patient as it could take a few days before everyone receives any money.

This solution will apply to all transfers where the player in question had any bids when the site went down, and where the bidding finished while the site was down. We are excluding very low value players (less than $10,000) from compensation.

We are also working on a solution for transfers to automatically suspend when the site experiences unexpected downtime. Until this new functionality is fully calibrated, we may see the transfer market suspend even when there is no "real" downtime, but hopefully we can eventually have this solution in place as a security measure so that what happened yesterday won't happen again.